OIT Systems Maintenance, Thurs. July 20 from 12:01AM to 7:00AM

Posted on July 18, 2023 at 10:57 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/20/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Change Office 365 Email Protection Settings
Description of change: OIT Security will be making a change to increase the security of Office 365 email. If you have any issues with receiving email please open a ticket with either OIT Security or OIT Systems.
Downtime window start: 07/20/2023 8:00 AM
Downtime window end: 07/20/2023 8:05 AM
Affected services: Office 365 Exchange email
End-user impact: Emails with a spam confidence level (SCL) of 8 or 9 will be quarantined instead of delivered to the junk folder. If you suspect an legitimate email has been quarantined, please contact the OIT Help Desk or submit a helpdesk ticket.

Server updates
Description of change: OIT will update servers to the latest update.
Downtime window start: 07/20/2023 12:00 AM
Downtime window end: 07/20/2023 3:00 AM
Affected services: Assessment, Crosswalk, GradeMan, gradrates, ServiceAwards, SoftLic, TechFee, wconline
End-user impact: Services listed will not be available during this time.

Server migration
Description of change: OIT will be migrating several systems to new hardware
Downtime window start: 07/20/2023 3:00 AM
Downtime window end: 07/20/2023 4:00 AM
Affected services: DNS, DHCP, SSO, Networking config backup server
End-user impact: No end-user impact is expected

REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 07/20/2023 12:00 AM
Downtime window end: 07/20/2023 2:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Posted in Email, Research Computing, Systems

[RESOLVED] Qualtrics Survey Service Outage

Posted on July 12, 2023 at 8:34 am by cblock

The Qualtrics service has been fully restored.

*******************************************************

The Florida Atlantic University Qualtrics service is currently experiencing issues and is presenting an Organization Disabled message while trying to login. We are working with Qualtrics support now to work on restoring service. We apologize for the inconvenience.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. July 13 from 12:01am to 7:00am

Posted on July 11, 2023 at 10:39 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/13/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner program change
Description of change: OIT will update Banner function program to accommodate new financial aid counselor.
Downtime window start: 07/13/2023 12:00 AM
Downtime window end: 07/13/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Issues logging into uAchieve and Office Apps

Posted on July 10, 2023 at 8:38 am by turner

We have identified and resolved these issues. Login to uAchieve and Office Apps has been resolved.

________________________________________________________________________________________________________________

After our single sign on upgrade we have identified that users are receiving Access Denied when trying to access uachieve. We also have identified that logging into Office apps on Windows for the first time is giving a white screen. We recommend logging into Office apps via the web until we update this status.

The issue with logging into the library information systems has been resolved.

We are currently debugging and will update this post as we have a status.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems, Uncategorized

[RESOLVED] TouchNet Systems Maintenance, Friday, July 14th from 3:00 AM to 7:00 AM

Posted on July 3, 2023 at 8:58 am by silverst

TouchNet maintenance has been completed.

*********************************************************************************************************

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, July 14th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Uncategorized

Mandatory Zoom Client upgrade

Posted on June 30, 2023 at 4:12 pm by acampb28

Zoom has identified a vulnerability in Zoom Desktop Clients 5.15.0 (Windows/macOS), 5.15.1 (Windows), and certain other products (i.e., iOS, Android, Linux, Zoom Rooms, SDK) – primarily versions 5.15.0. Users on these versions will be prompted to update before they can join meetings and these versions will no longer be available for download.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Video Conferencing

OIT Systems Maintenance, Thurs. June 29 from 12:01AM to 7:00AM

Posted on June 27, 2023 at 11:50 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/29/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Data Center Storage Upgrade (Netapp Snapvault Cluster)
Description of change: OIT is performing software upgrades to the Netapp Snapvault Cluster
Downtime window start: 06/28/2023 10:00 AM
Downtime window end: 06/28/2023 5:00 PM
Affected services: Snapvault functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is a backend netapp cluster for backup purposes

BHRIC VMWare Maintenance
Description of change: Research Computing is performing maintenance on the BHRIC VMware vcenter
Downtime window start: 06/29/2023 12:05 AM
Downtime window end: 06/29/2023 3:00 AM
Affected services: Bhric VMWare vcenter
End-user impact: During this time, end users will not be impacted. However, vm’s can not be rebuilt, recomposed, or updated during the update as vcenter will be offline

CM22 Network Topology Changes
Description of change: OIT will be implementing network topology changes affecting the Building 22 subnet. While the change should have minimal impact to normal operations on the desktops in building 22, we will communicate to users via oit-l to communicate the change and expectations.
Downtime window start: 06/29/2023 6:30 AM
Downtime window end: 06/29/2023 6:59 AM
Affected services: Building 22 desktop network
End-user impact: Users of the desktop subnet in CM22 will have a brief period of network disruption during the change. After the maintenance, there may be some access to other desktop networks in other buildings that may not work as expected, but security staff will be able to address as any problems are reported

OIM Display Correct HIPAA Flag For Grads
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/29/2023 8:00 AM
Downtime window end: 06/29/2023 10:00 AM
Affected services: OIM
End-user impact: No end-user impact

Data Center Storage Upgrade (Netapp Disaster Recovery Cluster)
Description of change: OIT is performing software upgrades to the Netapp Disaster Recovery Cluster
Downtime window start: 06/29/2023 10:00 AM
Downtime window end: 06/29/2023 5:00 PM
Affected services: Disaster recovery snapshot functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is the DR netapp cluster for disaster recovery purposes

Posted in Banner and Admin Systems, Research Computing, Systems

Resolved – Microsoft Mail/Outlook Issues

Posted on June 27, 2023 at 8:23 am by bland

*Update 4PM – Microsoft is rolling out the fix incrementally to affected users and anticipates most users will experience resolution by 5:00 PM Eastern.

Users may encounter an unexpected 500 error when accessing Outlook. Microsoft is aware of the issue and is working to resolve. We will post an update once they have completed remediation

thank you

Systems

Posted in Email

OIT Systems Maintenance, Thurs. June 22 from 12:01AM to 7:00AM

Posted on June 20, 2023 at 2:23 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

System Upgrade
Description of change: OIT will be upgrading SCCM.
Downtime window start: 06/22/2023 3:00 AM
Downtime window end: 06/22/2023 6:00 AM
Affected services: All SCCM-related services will be impacted during the upgrade including windows updates, monitoring, software deployment, and OS imaging.
End-user impact: SCCM will be intermittently unavailable during the upgrade process.

Moving gitlab.hpc.fau.edu to new infrastructure
Description of change: OIT Research Computing team will be performing maintenance on the gitlab.hpc.fau.edu service.
Downtime window start: 06/22/2023 5:00 AM
Downtime window end: 06/22/2023 8:00 AM
Affected services: gitlab.hpc.fau.edu
End-user impact: Gitlab will be offline during the backup and restore process as we move the information from one machine to another.

Enable logging feature on authentication systems
Description of change: OIT will be enabling a new feature on some systems that provide authentication service.
Downtime window start: 06/22/2023 7:00 AM
Downtime window end: 06/22/2023 7:05 AM
Affected services: Active Directory
End-user impact: No end-user impact expected

Update code in Identity Management for graduates with @health accounts.
Description of change: Change SQL code used by OIM so graduates with multiple records properly retain hipaa flag for 90 days after graduation.
Downtime window start: 06/22/2023 8:00 AM
Downtime window end: 06/22/2023 10:00 AM
Affected services: Identity Management (OIM)
End-user impact: Graduating students with @health email account.

Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

RESOLVED – Banner Issues, Slowness and Timeouts

Posted on June 15, 2023 at 9:11 am by cblock

UPDATE 6/15/23 11:08AM:

The change rollback is now complete and we are seeing a significant positive performance impact on Banner Admin and other services. We believe the issue to be resolved at this moment, but we will still be monitoring Banner. If you are having issues, please close all your browser windows and sessions, and re-login to Banner Admin.

UPDATE 6/15/23 10:46AM:

Our Systems team is working on reverting back a change that was performed last night with some devices that host services such as Banner. Once this change is reverted, we will recheck the performance on Banner Admin, and see if it is back to normal.

UPDATE 6/15/23 10:00AM:

Ellucian is actively looking at the issue with the performance for Banner Admin. We see that at times it works correctly, but then will slow down and possibly time out. They have restarted services, which produced no change, they are now reviewing all the services in the environment to ensure everything is healthy. We apologize for the inconvenience, we will provide an update once we know more.

ORIGINAL MESSAGE:

We are experiencing issues with our Banner service right now. When users are in Banner Admin sometimes it is processing forms, tabs and saves slowly. In addition, we are seeing that saves and sometimes just form searches are producing a “Your session has expired. Click to reload and access login page” message.

We are having our Ellucian Managed Services Provider review the environment now. Once we have more information, we will update this message. For now users are going to get an inconsistent behavior from Banner Admin and possible Self Service, where it may operate correctly for a few minutes but then start to slow down.

Posted in Banner and Admin Systems