The FAU Research Computing Cluster and associated services will be offline from 5/19 – 5/23 for maintenance. If you have critical research that must be completed during this time place enter a ticket at https://helpdesk.fau.edu and we will coordinate solutions with you.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/18/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Disaster Recovery Testing
Description of change: OIT will perform disaster recovery testing on the wired and wireless network in preparation for hurricane season.
Downtime window start: 05/18/2023 6:00 AM
Downtime window end: 05/18/2023 7:00 AM
Affected services: Wired and Wireless network
End-user impact: All faculty, staff, and students.
RDS Licensing Server upgrade
Description of change: OIT will perform a Windows OS upgrade on our Remote Desktop Licensing Server
Downtime window start: 05/18/2023 12:01 AM
Downtime window end: 05/18/2023 6:00 AM
Affected services: This change will have an impact on any services using the server for remote desktop services, terminal services or VDI.
End-user impact: Faculty and Staff using the remote desktop services, terminal services or VDI.
Banner program change
Description of change: OIT will create a new Banner program to populate Workday payroll accounting adjustment records into Financial Aid College Work Study table
Downtime window start: 05/18/2023 12:01 AM
Downtime window end: 05/18/2023 1:00 AM
Affected services: Banner and Workday
End-user impact: No end-user impact is expected
Banner maintenance
Description of change: OIT will update Hold for Degree and Hold for Grades dates in Banner
Downtime window start: 05/18/2023 3:00 AM
Downtime window end: 05/18/2023 6:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the change.
University Form Server Maintenance
Description of change: The University form server will undergo maintenance to improve performance and decrease the effort needed for upgrades.
Downtime window start: 05/18/2023 3:00 AM
Downtime window end: 05/18/2023 7:00 AM
Affected services: forms.fau.edu, apply.fau.edu, cobapp.fau.edu, nondegree.fau.edu
End-user impact: The services listed above may be unavailable during the maintenance window.
Service Upgrade
Description of change: OIT will upgrade some domain services at HBOI.
Downtime window start: 05/18/2023 4:00 AM
Downtime window end: 05/18/2023 4:30 AM
Affected services: Domain authentication on the HBOI campus
End-user impact: All users at the HBOI campus
OIT is working to resolve a known issue with Network Registration and Guest Wireless. We will update this post when the problem is resolved.
Good Morning – We were able to identify a service that was causing the interruption for Banner Admin. We made some changes, and now Banner Admin seems to be loading as expected. We will continue to monitor it at this point, but users should be able to connect now.
Good Morning – We are having a more than usual count of users getting the service invocation failed in Banner Admin. We are aware of the issue, and are working to determine the cause of it failing.
For now, please try using another browser, or an incognito session. If it does not work the first time, click the logout on the left hand side of Banner Admin, close windows and try again.
We will report back once we have have some more information.
OIT will be performing network maintenance affecting all FAU campuses from 12:00 a.m. until 3:00 a.m. on Sunday May 14th. During this window, access to and from the internet, and access to campus technology resources will be intermittently unavailable for short periods of time.
OIT will be performing maintenance on Banner from 2:00 a.m. until 6:30 a.m. on May 12th.
Banner will not be available during this time. Downtime window start: 05/12/2023 2:00 AM
Downtime window end: 05/12/2023 6:30 AM
Affected services: Banner
End-user impact: All Banner systems will be unavailable during this time.
The Clean Address issue below has been resolved.
Our service called clean address is currently experiencing issues. Any pages
that use this product to sanitize addresses are impacted. Two areas with most
use are:
The Personal Information Update Page:
https://myowl.fau.edu/contact/personalInformation/index)Banner
Admin SPAIDEN
screen, adding new users or updating addresses for existing users. Pages may not load correctly.
OIT will be performing network maintenance affecting all campuses on Thursday May 18th from 5:00 a.m. until 6:00 a.m. During this maintenance window, all connectivity to and from the internet and access to campus technology services will be interrupted.
Maintenance continues on the FAU Printing Service. Users will be unable to access the system at this time.
Users needing to print on campus can find local options at: