OIT Systems Maintenance, Thurs. March 16 from 12:01AM to 7:00AM

Posted on March 14, 2023 at 11:31 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/16/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server operating system upgrade
Description of change: OIT will be upgrading the operating system of a secure file server
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 7:00 AM
Affected services: all andisec shares
End-user impact: Andisec shares will be unavailable for some time during the maintenance window.

Description of change: OIT will apply modifications in Banner to restrict fully online students from registering for in-person/on-campus courses.
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 7:00 AM
Affected services: Banner SSB registration app, Banner admin registration form
End-user impact: No end-user impact is expected during the maintenance window. After the change, fully online students will not be able to register of partial or fully in-person courses.

Apply Banner Patch
Description of change: OIT will apply a regulatory Financial Aid patch in Banner.
Downtime window start: 03/16/2023 3:00 AM
Downtime window end: 03/16/2023 5:00 AM
Affected services: Banner Financial Aid
End-user impact: No end-user impact is expected.

Update Acceptance Email for Non-Degree Students
Description of change: OIT will apply an update to the acceptance email that non-degree students receive.
Downtime window start: 03/16/2023 12:01 AM
Downtime window end: 03/16/2023 6:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the maintenance window. After the change, the acceptance letter for non-degree students will be updated.

Posted in Banner and Admin Systems, Systems, Uncategorized

[RESOLVED] MyFAU experiencing issues

Posted on March 14, 2023 at 8:35 am by ann

We have resolved the issue and MyFAU has been restored to full service. All related systems and applications should be functioning as usual. If you notice any issues with campus systems or applications, please contact the IT Help Desk

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We’re currently experiencing degraded performance issues with MyFAU. A “Page not found” will be displayed after logging in via single-sign on. The links at the top of the page work and will redirect properly.

OIT is working with the vendor to restore the service as soon as possible.

We apologize for any inconvenience.

Posted in Educational Technologies, Systems, Uncategorized

[RESOLVED] TouchNet Systems Maintenance, Friday, March 24th from 3:00AM to 7:00AM

Posted on March 13, 2023 at 11:16 am by silverst

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, March 24th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. March 9 from 12:01AM to 7:00AM

Posted on March 7, 2023 at 10:52 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/09/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server software upgrade
Description of change: OIT will be upgrading software on a secure file server
Downtime window start: 03/09/2023 3:00 AM
Downtime window end: 03/09/2023 3:30 AM
Affected services: All ANDISEC shares
End-user impact: ANDISEC shares will be unavailable for a short period of time during the window.

Adding two new load balancers to BigIP cluster
Description of change: OIT will be adding two BigIP load balancers to prepare for future changes.
Downtime window start: 03/09/2023 6:00 AM
Downtime window end: 03/09/2023 7:00 AM
Affected services: All services served by virtual servers hosted by the BigIP load balancers. These include but may not be limited to: owlapp, sso, papercut, sas, myfau, banner, talisma, oud, www, filelocker, ds/ldap, dmz entry point for various coldfusion/grails/tomcat applications, tms, sctforms, etc.
End-user impact: No end-user impact is expected during this time.

Raiser’s Edge Integration with Workday
Description of change: The purpose of this change is to automatically import data from Raiser’s Edge (FAU’s fundraising and donor management software) into Workday.
Downtime window start: 03/09/2023 10:00 AM
Downtime window end: 03/09/2023 11:00 AM
Affected services: Workday and Raiser’s Edge
End-user impact: No end-user impact is expected.

REDCap Update
Description of change: OIT will perform a routine REDCap update.
Downtime window start: 03/09/2023 12:00 AM
Downtime window end: 03/09/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Posted in Banner and Admin Systems, Systems, Workday

[COMPLETED]Network Maintenance – All campuses

Posted on March 4, 2023 at 1:15 am by jcooley2

The network maintenance scheduled for this morning has been completed. We expect network services to be operating normal at this time.

Posted in Uncategorized

[NETWORK MAINTENANCE] All campuses – Saturday March 4th from 12:00 a.m. until 3:00 a.m.

Posted on March 2, 2023 at 2:59 pm by jcooley2

OIT will be performing network maintenance affecting all campuses on Saturday March 4th from 12:00 a.m. until 3:00 a.m. During this maintenance window, all connectivity to and from the internet and access to campus technology services will be interrupted for up to 15 minutes on each campus.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. March 2 from 12:01am to 7:00am

Posted on February 28, 2023 at 3:39 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/02/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems.
Downtime window start: 03/02/2023 4:00 AM
Downtime window end: 03/02/2023 8:00 AM
Affected services: MyOwl Services, Owl KPIs, and Owl Files
End-user impact: The undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable during the maintenance.

Server Maintenance
Description of change: OIT will be performing server maintenance on uAchieve from 4:00a.m. until 6:00 a.m. on March 2nd, 2023. During this time, uAchieve will be unavailable.
Downtime window start: 03/02/2023 4:00 AM
Downtime window end: 03/02/2023 6:00 AM
Affected services: uAchieve
End-user impact: uAchieve will be unavailable during the maintenance.

Single Sign-On (SSO) Update
Description of change: OIT will apply some visual updates to the single-sign on page
Downtime window start: 03/02/2023 6:00 AM
Downtime window end: 03/02/2023 7:00 AM
Affected services: Impacts all SSO enabled services
End-user impact: No end user impact is expected

Migrate links.fau.edu to new infrastructure
Description of change: The links.fau.edu web service will be migrated to new infrastructure both on the Boca campus and in the cloud.
Downtime window start: 03/02/2023 6:00 AM
Downtime window end: 03/02/2023 6:30 AM
Affected services: links.fau.edu
End-user impact: No end user impact is expected

Posted in Systems

Resolved – Banner Production Admin – Service Invocation Failed

Posted on February 23, 2023 at 8:07 am by cblock

Update:

Users please close all your browser sessions and re-open if it is still not working. The service is working correctly now.

Original Post:

We have users that have reported issues with the Banner Admin application in production. When trying to open a form in the search, they receive a message of “Service Invocation Failed, Couldn’t access remote service.”

The issue is resolved, however, if you continue to experience this error message. Please close all your browser windows, open new ones, and try again. It should work after doing this.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Feb 23 from 12:01AM to 7:00AM

Posted on February 21, 2023 at 10:49 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/23/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Single-Sign On Prompting Engine Upgrade
Description of change: OIT will be upgrading the Single Sign On Prompting Engine to improve reliability, performance, and usability.
Downtime window start: 02/23/2023 5:00 AM
Downtime window end: 02/23/2023 6:00 AM
Affected services: Single Sign On and any applications using SSO.
End-user impact: No end-user impact is expected during the change. The SSO page will have a new look after the change.

REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 02/23/2023 12:00 AM
Downtime window end: 02/23/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Desktop Updates for Admissions Office Computer Systems
Description of change: OIT will be making adjustments to Admissions desktops and laptops on February 23rd 2023. OIT will work with Admissions to communicate the changes and what can be expected.
Downtime window start: 02/23/2023 1:00 PM
Downtime window end: 02/23/2023 1:05 PM
Affected services: Undergraduate Admission user desktops and laptops
End-user impact: This change only impacts Undergraduate Admissions staff. After the change, Undergraduate Admissions staff will be prompted to authenticate with DUO when logging in to their desktops and laptops.

Posted in Research Computing, Systems, Uncategorized

Data Center Storage Maintenance

Posted on February 17, 2023 at 1:11 pm by nlee

Description of change: OIT will be performing upgrades to the data center storage systems.
Downtime window start: 02/19/2023 3:00 PM
Downtime window end: 02/19/2023 6:00 PM
Affected services: No service impact is expected during these upgrades.
End-user impact: No end-user impact is expected during these upgrades.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized