OIT Systems Maintenance, Thurs. Feb 16 from 12:01AM to 7:00AM

Posted on February 14, 2023 at 11:00 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/16/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Prompting Engine Upgrade
Description of change: OIT will be upgrading the Single Sign On Prompting Engine to improve reliability, performance, and usability.
Downtime window start: 02/16/2023 5:00 AM
Downtime window end: 02/16/2023 6:00 AM
Affected services: Single Sign On and any services that use SSO.
End-user impact: No end-user impact is expected during the change. The SSO page will have a new look after the change.

Posted in Systems

FAU Graduate Admissions App Intermittent issues

Posted on February 14, 2023 at 7:52 am by rresnick

The Graduate Admissions App (cobapp.fau.edu) is currently offline due to problems with a back-end system. The problem is being investigated and we will update this post when it is online.

Posted in Banner and Admin Systems, Systems

[RESOLVED] MYFAU internal pages not loading

Posted on February 13, 2023 at 3:02 pm by wlinares

The MYFAU issue has been resolved and all pages should be loading correctly.

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Some of the internal pages inside MYFAU are currently not loading. We are looking into it and will update once we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[RESOLVED] TouchNet Systems Maintenance, Friday, February 24th from 3:00AM to 7:00AM

Posted on February 13, 2023 at 12:00 pm by silverst

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, February 24th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

HEALTH VMWare Outage – Returned to normal at 6:00 AM

Posted on February 8, 2023 at 5:21 am by jmauser

Research Computing is working with VMware to address a issue with https://vhealth.fau.edu .

Some users connecting to this environment will not be able to get connected. Once this is fixed this message will be updated.

Thanks

James Mauser – Research Computing

Posted in Research Computing

BHRIC Virtual Desktops

Posted on February 7, 2023 at 11:41 am by rresnick

We are currently investigating some users having issues connecting to BHRIC Virtual Desktops. We will check back in on or around 1pm as we learn more.

Posted in Email, Network and Telecom, Research Computing, Systems

Clean Address Application Service Interruption

Posted on February 3, 2023 at 4:34 pm by cblock

Our service called clean address is currently experiencing issues. Any pages that use this product to sanitize addresses are impacted. Two areas with most use are:

Pages may not load correctly. We are working on a temporary fix for the Personal Information page, and we are working with our vendor to restore the service.

Posted in Uncategorized

[Resolved] Mediasite Instability

Posted on February 2, 2023 at 4:46 pm by acampb28

Mediasite appears to have returned to normal operations. Engineers will continue to monitor the situation and OIT will update as the issue warrants.

Posted in Canvas / LMS, Lecture Capture

Mediasite instability

Posted on February 2, 2023 at 4:27 pm by acampb28

Users may experience long loading times and error messages when attempting to access Mediasite and Mediasite presentations. Engineers are investigating the issue now and OIT will provide updates as they become available.

Posted in Canvas / LMS, Lecture Capture

Frevvo Forms is back online.

Posted on February 2, 2023 at 3:43 pm by johnsonc

Frevvo Forms service is back online. Thank you for your patience.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Uncategorized, Video Conferencing, Workday