09/13/2022 – 10:30AM
All services were restored at 9AM this morning. The team has confirmed that all point of sale systems are functional, and access to dining service systems is now restored. The incident is now closed.
ORIGINAL:
We have several dining services systems that are currently experiencing connectivity issues, and are not working correctly. We have identified the source of most of the issues and we are working on it right now.
This issue has been resolved.
Applications accessed at apps.fau.edu are not currently launching. We are investigating and working with the vendor on a solution.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/08/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Certificate Renewal
Description of change: The research computing team will be renewing or replacing the certificates on the following services:
Hipaa file system listener for frevvo
General Purpose file system listener for Frevvo
Redcap File Storage
Redcap
Graduate Application
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 6:00 AM
Affected services: Hipaa file system listener for Frevvo, General Purpose file system listener for Frevvo, Redcap File Storage, Redcap, Graduate Application
Expected End-user impact: No end-user impact is expected
Server Maintenance
Description of change: OIT is updating certificates to ensure secure data transfer on servers related to user account management.
Downtime window start: 09/08/2022 4:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: User account management system – OUD
Expected End-user impact: No end-user impact is expected
Server Maintenance
Description of change: OIT is updating certificates to ensure secure web data transfer (https) on our document management system servers (onbase).
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 4:00 AM
Affected services: Document management system – Onbase
Expected End-user impact: No end-user impact is expected
Email Security Change
Description of change: OIT Security is applying an email security change to only OIT accounts.
Downtime window start: 09/08/2022 8:30 AM
Downtime window end: 09/08/2022 8:35 AM
Affected services: Email
Expected End-user impact: No end-user impact is expected
Desktop Security Change
Description of change: OIT will be making a security related change to desktops on the Boca campus.
Downtime window start: 09/08/2022 8:00 AM
Downtime window end: 09/08/2022 8:00 AM
Affected services: OIT supported desktops and laptops on Boca campus
Expected End-user impact: No end-user impact is expected
Banner Maintenance
Description of change: OIT is upgrading BANNER Financial Aid for the 2021–22 FISAP reporting.
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: Banner
Expected End-user impact: No end-user impact is expected
System Configuration Change
Description of change: OIT will be performing security enhancements on the HBOI campus.
Downtime window start 09/08/2022 4:00 AM
Downtime window end 09/08/2022 4:30 AM
Affected services: LDAP Authentication, Multicast Name Resolution
Expected End-user impact: No end-user impact is expected
Canvas Subaccount Clean Up
Description of change: OIT is reorganizing the Canvas Subaccounts to facilitate more precise use of plugins for proper groups in Canvas.
Downtime window start: 09/07/2022 11:30 PM
Downtime window end: 09/08/2022 3:30 AM
Affected services: Canvas
Expected End-user impact: No end-user impact is expected
REDCap Update
Description of change: This is a routine REDCap update.
Downtime window start: 09/08/2022 12:00 AM
Downtime window end: 09/08/2022 1:00 AM
Affected services: REDCap
Expected End-user impact: REDCap will be unavailable during the update.
This incident has been resolved.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/01/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Desktop Configuration Change
Description of change: OIT will be making a security change to desktops in CM22.
Downtime window start 9/1/2022 8:30 AM
Downtime window end 9/1/2022 8:30 AM
Affected services: Windows Defender
Expected End-user impact: None, some security settings in Windows Defender will be enabled and will not be allowed to be turned off.
Microsoft 365 License Migration
Description of change: OIT will be migrating users to a new Microsoft 365 license
Downtime window start 9/1/2022 6:00 AM
Downtime window end 9/1/2022 6:05 AM
Affected services: All 365 services
Expected End-user impact: No end user impact is expected
REDCap Update
Description of change: Research computing will conduct routine maintenance on REDCap
Downtime window start 9/1/2022 12:00 AM
Downtime window end 9/1/2022 1:00 AM
Affected services: REDCap database & REDCap (shown on the REDCap KB page)
Expected End-user impact: REDCap will be offline during the update.
Investigating – The team at Zoom is investigating an issue with a subset of users unable to access Zoom (us04web.zoom.us). They will continue to investigate and provide updates as we have them. This affects the Web Portal and Web Client.
Mediasite has resolved the issue. The environment is currently functioning normally.
Aug 29, 2022 06:15 PM CUT
Mediasite is aware of issues impacting the Video Cloud environment and working towards a solution. More information will be provided when possible.
OIT was informed of a REDCap outage this morning and is actively working on getting this issue fixed.
REDCap is back online as of 10:40 AM
Update 8/22/22 1:30PM:
Our team was able to identify the source of the problem, and implemented a fix. For users still experiencing the issue, please close all your browser windows and start a fresh browser session. We have confirmed it works once this is done. If you cannot close down all your browser windows due to work in progress, please use another browser or use the “incognito” option to access Banner until you have time to close everything out.
Original post 8/22/22 12:50PM:
We are investigating issues with our production Banner administrative application. When users open a form they are receiving “Service Invocation Failed” ” Couldn’t access remote service” the team is looking at these issues now and will post more information once we identify the source of the error.