WORKDAY 2021R1 – Inbox and Notification Count Not Updating After Action (known issue)

Posted on March 15, 2021 at 7:08 am by silverst

Please note that Workday has identified an issue that is causing the count of inbox and notifications to not change after taking action on an Inbox item or marking a Notification as Read

In the WD 2021R1 Release there is a defect in Cross Application Services, Notifications and Alerts, User Experience

Workday has provided a workaround for this defect until they have corrected the problem. They recommend that you refresh your browser to see an updated count of inbox and notification items.

We will provide an update as soon as we receive one from Workday.

Posted in Banner and Admin Systems, Workday

[Resolved] Mediasite Channels and Catalogs unavailable

Posted on March 14, 2021 at 3:51 pm by acampb28

Access to Mediasite Channels and Catalogs has been restored.

Posted in Uncategorized

Mediasite Catalogs unavailable

Posted on March 14, 2021 at 1:49 pm by acampb28

Currently Mediasite catalogs and channels may not be available. Direct presentation links appear to be working. OIT and the vendor are working to remedy this issue.

Posted in Uncategorized

[Resolved] Turnitin Emergency Maintenance

Posted on March 12, 2021 at 5:04 pm by cdominguez

Turnitin has reported that all systems are back to being fully operational. Turnitin assignments in Canvas should be back to normal.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

[SSO Maintenance] Network Maintenance affecting SSO – Tuesday March 16th from 6:00 a.m. until 6:30 a.m.

Posted on March 12, 2021 at 4:44 pm by jcooley2

OIT will be performing network maintenance on Tuesday March 16th between 6:00 a.m. until 6:30 that may briefly impact SSO logins. During this time users may experience a momentary delay or timeout when signing into SSO.

Posted in Network and Telecom, Systems

[Identified] Turnitin Emergency Maintenance

Posted on March 12, 2021 at 2:46 pm by cdominguez
Turnitin Emergency Maintenance is complete. For all customers using Turnitin Feedback Studio, they have restored the ability to submit papers and view similarity scores, access submissions, and use grading tools. Details of student paper matches in the similarity report are not currently available. They are continuing to investigate and working towards complete service restoration.
For updates, please visit Turnitin’s Status Page: https://bit.ly/352sLlJ
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

Turnitin Emergency Maintenance

Posted on March 12, 2021 at 2:01 pm by cdominguez
Turnitin is currently undergoing Emergency Maintenance. Turnitin services and assignments will be inaccessible during this period. There is no ETA at this time, but we will keep this announcement updated as we get more info. For updates, please visit Turnitin’s Status Page: https://bit.ly/352sLlJ
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies

[Resolved] Zoom Cloud Recording Delays

Posted on March 12, 2021 at 12:50 pm by acampb28

Zoom has resolved the cloud recording delays issue and is monitoring performance.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Zoom Cloud Recording Delays

Posted on March 11, 2021 at 10:39 am by acampb28

We have received reports of delayed cloud recording processing. Zoom is investigating this matter.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

OIT Systems Maintenance, Thurs. March 11 from 3:00am to 7:00am

Posted on March 9, 2021 at 10:49 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/11/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Downtime window start: 3/11/2021 6:00 AM
Downtime window end: 3/11/2021 6:15 AM
Affected services: FAU main webpage
Expected End-user impact: There is no end-user impact expected during the maintenance window.

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Modify indicator column to Identity Manager view
Downtime window start: 3/11/2021 3:00 AM
Downtime window end: 3/11/2021 5:00 AM
Affected services: Not Applicable
Expected End-user impact: There is no end-user impact

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Remote Voice Server Maintenance
Downtime window start: 3/11/2021 9:00 PM
Downtime window end: 3/12/2021 12:00 AM
Affected services: All Remote phones, call center users, and Jabber Services
Expected End-user impact: All remote desk phones and Jabber clients will lose connection for about 30 seconds during the upgrade. After the upgrade is completed all clients should automatically re-register.

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Posted in Network and Telecom, Systems