Microsoft has announced that there are current service issues related to Office 365 which may prevent logging into or utilizing services. These services include Outlook/Exchange email, Microsoft Teams, and other Office 365 applications. We do not have an anticipated time of resolution from Microsoft at this time.
Canvas users may experience 502 page errors and degraded performance while viewing documents within Canvas (i.e. using the document preview function). Canvas has found a fix and is working to resolve the issue.
Sonic Foundry is currently investigating an issue with search. Search related functions (management portal, catalogs, channels and showcase) may be inaccessible during this time
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/24/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Canvas API Application Updates
Description of change: OIT will be making updates to the UserManagement and ObserverManagement Applications in Canvas
Downtime window start: 9/24/2020 5:00 AM
Downtime window end: 9/24/2020 6:00 AM
Affected services: The updated applications will be briefly affected
Expected End-user impact: During this time, users of the updated applications might notice a brief disruption at the time of update.
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Server Upgrades
Description of change: OIT will be upgrading Papercut production from 18.0.3 to 20.0.0 in preparation for migration to the new production environment in October.
Downtime window start: 9/24/2020 4:00 AM
Downtime window end: 9/24/2020 7:00 AM
Affected services: Papercut printing.
Expected End-user impact: During this time, users will not be able to print.
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Server Upgrade
Description of change: OIT will be upgrading the operating system on 2 of its servers.
Downtime window start: 9/24/2020 3:00 AM
Downtime window end: 9/24/2020 7:00 AM
Affected services: Active Directory @ NWRDC
Expected End-user impact: During this time, no end-user impact is expected. There may be authentication delays during the maintenance window for systems at NWRDC.
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OIM View Modification to change Attended Role for Exit Process
Description of change: When a student withdraws from the university via the Exit Form II, Registrar’s sets the student as inactivated for the future term. This was causing problems with student’s access to Canvas, etc. OIT will make a change to code to fix the attended role to include active registration.
Harvest Package: general_182331_modify-attended_swvoimw-function_20200902
Downtime window start: 9/24/2020 3:00 AM
Downtime window end: 9/24/2020 5:00 AM
Affected services: CANVAS and OIM
Expected End-user impact: During this time, no end-user is expected
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Apps.fau.edu will be down periodically on the morning of September 22nd between 3AM and 5AM for hardware patches. During this time access to Citrix remote apps will be limited.
Content retrieval failed, please try again or notify your system administrator of the error.
Users will encounter this error when attempting to embed Mediasite presentations into Canvas. Please see the link below for more information and a workaround.
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=116573
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/17/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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New Change of Major Process
Description of change: OIT will deploy a new Change of Major form and workflow in Onbase
Downtime window start: 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 7:00 AM
Affected services: Onbase Forms and Workflow (downtime 5min max)
Expected End-user impact: During this time, students and staff will not be able to access Onbase
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OwlCard Maintenance
Description of change: OIT will be automating the barcode generation process for Owl Card
Downtime window start: 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 4:00 AM
Affected services: No services will be impacted
Expected End-user impact: During this time, no end-user impact is expected. Owl Card center will no longer have to scan a barcode into the system then send that paper to the library. ISO and barcode will automatically be created in the Owl Card and Bank Tables.
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Server Upgrade
Description of change: OIT will be upgrading the operating system on one of its web servers.
Downtime window start 9/17/2020 3:00 AM
Downtime window end: 9/17/2020 5:00 AM
Affected services: cfadmin, crosswalk, directory, expo, facstaffalert, grademan, netlookup, obigen, secureredirect, serviceawards, soarln4, softlic, techfee, transient, vpas
Expected End-user impact: During this time, web sites listed in the Affected Services will be unavailable during the change window.
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Server Maintenance
Description of change
OIT will be upgrading the hardware on one of its web servers.
Downtime window start: 9/17/2020 5:00 AM
Downtime window end: 9/17/2020 6:00 AM
Affected services: assessment, crosswalk, directory, dyndev, dynweb, facsacs, facstaffalert, grademan, gradrates, inauguration, netlookup, pinkytest, securedredirect, serviceawards, softlic, techfee, transient, vpas
Expected End-user impact: During this time, websites listed in the Affected Services may be intermittently unavailable.
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Time Status Recalculation Fix
Description of change: OIT will fix a bug that was preventing time status from being calculated properly.
Downtime window start: 9/17/2020 6:00 AM
Downtime window end: 9/17/2020 7:00 AM
Affected services: Registration/Banner
Expected End-user impact: During this time, no end-user impact is expected. The fix will properly recalculate time status when courses are added or dropped.
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Updating SPOT Verbiage
Description of change: OIT will change some logic and the verbiage displayed to students on the SPOTS website when students access too early, too late, or have no eligible classes. Should be no down time.
Downtime window start: 9/17/2020 9:00 AM
Downtime window end: 9/17/2020 9:00 AM
Affected services: SPOTS
Expected End-user impact: During this time, no end-user impact is expected. The change will provide students an improved description why the SPOTS are unavailable to them.
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OIT will be performing maintenance tonight (9/13) at 9:00 PM to re-enable the health attestation prompt on the Single Sign-On (SSO) screen. There will be a quick restart of the sign-on servers and users may receive an authentication error during this time.
Some users are experiencing a lack of audio with their WebEx recordings. The issue has been reported to WebEx and they are looking for a solution. More information will be posted as it becomes available. Use Zoom as an alternative.
The Cisco Webex tool in Canvas is now back up and operational. Students and Faculty should be able to access their scheduled Webex sessions through Canvas again.
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Students and teachers trying to access the Cisco Webex tool in their Canvas courses are currently receiving a “502 Bad Gateway” error. For the time being, teachers that are holding Webex meetings at this time should find the direct meeting links for their sessions and send them to students who have trouble joining.