Turnitin Scheduled Maintenance: May 2, 2020, 11 AM – 3 PM

Posted on May 1, 2020 at 3:17 pm by cdominguez
On May 2, 2020, Turnitin will require an emergency maintenance window from 11 AM – 3 PM EDT as a preemptive measure to avoid rescheduled maintenance work. During this time, users may experience problems submitting papers for any Turnitin assignments in Canvas courses. The maintenance should only take the first two hours of this window, however we ask that you plan for the full duration. Faculty, please use this Help Desk Request if you need assistance adjusting any Turnitin assignments that are due during the maintenance window.
Posted in Canvas / LMS, Educational Technologies

[RESOLVED]Possible issues with connecting via Remote Desktop

Posted on April 28, 2020 at 11:01 am by turner

This issue has been identified and resolved. You should now be able to remote desktop to your computer with your hostname.

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At this time, we have had several reports of users unable to connect to their campus desktops via remote desktop.

We are currently investigating and will update with more information once available.

 

OIT

Posted in Systems

[Resolved] Mediasite – issues within the Mediasite Video Cloud environment

Posted on April 23, 2020 at 5:21 pm by acampb28

17:30 EDT – Users still having trouble viewing videos or accessing Mediasite will need to clear their browser cache: https://www.wikihow.com/Clear-Your-Browser%27s-Cache

13:21 EDT – Services have been restored

11:39 EDT – We are aware of issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Duo Two-Factor Authentication delays and failures

Posted on April 21, 2020 at 1:39 pm by rresnick

4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.

4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.

This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Uncategorized, Video Conferencing, Workday

OIT Systems Maintenance, Thurs. April 23 from 3:00AM to 7:00AM

Posted on April 21, 2020 at 10:38 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/23/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Update attendance records for the Fall term 2019
Description of change: OIT will run a script associated with the Mandatory Course Entry quiz in Canvas for Fall 2019 to correct any missed quizzes.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems

[RESOLVED]Office 365 email may be unavailable for some users

Posted on April 20, 2020 at 9:09 pm by turner

Microsoft resolved this issue by 2:40AM 4/21/20

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Office 365 users may experience 500 errors when attempting to access their email via web access, Mobile, or email clients.

Microsoft is currently investigating.

We will provide updates as they are available.

OIT

Posted in Email, Systems

[RESOLVED]WebEx: Currently unable to login

Posted on April 18, 2020 at 10:07 am by turner

This issue has been resolved.

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At this time the WebEx authentication is unavailable. If you are not already logged into WebEx you will be unable to login.

We are working to resolve as soon as possible and apologize for any inconvenience.

OIT

Posted in Canvas / LMS, Educational Technologies

[Resolved] Webex Meetings: Users unable to connect to Meeting services

Posted on April 16, 2020 at 6:44 pm by acampb28

Locations: US data centers

Apr 16, 6:18 PM EDT
Monitoring – A network event caused specific service traffic to be interrupted across the US Webex data centers. While we continue our root cause analysis to identify the source of the traffic interruption, additional mitigations have been implemented to ensure we avoid a recurrence. Services have been fully restored and engineering will continue to monitor the global Webex environment.

Apr 16, 05:44 PM EDT

Identified – Engineering continues to work to restore services and we are now seeing Meetings services recover. Engineering is working to complete the remediation activities. Affected users should retry their operation to connect. Mobile clients, Webex Teams, Webex Messenger, Webex Devices, SIP connections, PSTN audio-call in and other video devices are also available join methods. Engineering will provide updates as the restoration activities complete and we move into a monitoring status.

Apr 16, 04:42 PM EDT

Identified – Meeting services hosted within the US data centers are experiencing delays and failures joining or utilizing the Meetings services. Engineering is taking corrective actions to work to restore services. Users that are affected can retry or wait for the join as some joins are succeeding, but are delayed. Users can also join ongoing meetings using audio call-in. Users may also now be able to connect using Webex Teams or video devices (SIP). We are working quickly to restore services and will provide updates as quickly as we can.

Apr 16, 04:19 PM EDT

Investigating – Engineering is working on addressing an issue affecting meeting joins for users connecting to the SJC and DFW US data centers. Affected users will see error messages or failures when joining using the desktop or Webex Teams client. Engineering is working to restore services. We apologize for this impact and will provide updates as soon as they are available.

Posted in Canvas / LMS, Video Conferencing

[Resolved]Webex Meetings: Users experience intermittent disconnects and reconnects to Webex Meetings

Posted on April 16, 2020 at 12:11 pm by acampb28

Locations: San Jose data center services

Resolved – Service restoration activities have been completed and engineering is continuing to monitor. Services are operating as expected.  For the previously mentioned edge cases where users experienced a ‘split’ meeting, please disconnect the meeting and restart it to resolve the issue.  Thank you for your continued patience and we will continue to provide updates as we complete our monitoring activities.

Investigating – Cisco Engineering is working to address an issue that is causing intermittent computer audio and video issues when connecting to Meetings services hosted in the San Jose data center. Affected users may have experienced in-meeting latency including mute/unmute and sharing delays as well as roster update latency. Other users may experience computer audio and video streams be disconnected and reconnected automatically to another instance. In some edge cases, users may have experienced a ‘split’ meeting, where some users cannot see or hear all participants. If this condition does occur, please disconnect the meeting and restart it to resolve the issue. Service remediation activities are in progress. Updates will be provided as they become available.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED] Canvas LMS Currently Unavailable

Posted on April 15, 2020 at 5:25 pm by esatkowi

Resolved: Canvas is now accessible.

Legacy issue:  Canvas 503 Bad Gateway Error
Some users are experiencing a 503 Bad Gateway error when trying to access Canvas. Canvas has identified the issue and is working to resolve it.
  Thank you for your patience and cooperation
Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture