Last Updated 9:48 AM

8:00 AM Update:

Campus Community,

Microsoft Email Services appear to have returned to service shortly before 7 am this morning, following a global interruption that began at around 1:30 p.m. on Thursday, November 12th.  Though services appear to have recovered, emails sent from outside parties may be delayed by up to 24 hours while the backlog created by the event is processed.   We may experience intermittent outages as Microsoft continues to recover its infrastructure.  You may need to close and reopen your email applications to restore your service.

If outages persist, we suggest the following communication methods:

Faculty and Students

• Faculty and students can use the Canvas inbox for course-related communications
• Instructions for using the Canvas inbox can be found here: How do I use the Inbox? – Instructure Community
• Microsoft Teams chat, phone, and video calls can be used for person-to-person communications.

Staff

• Microsoft Teams chat, phone, and video calls can be used for person-to-person communications.

If you need assistance, you can call the helpdesk at 561-297-3999 or visit the OIT status page at Microsoft 365 Outage | OIT Status

Microsoft’s Update:

Current Status: We’re seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. We’re also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.

Our focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We’re closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation.

At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.

9:48 AM Update:

Current Status: We’re continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels. Some users may still experience intermittent access issues or delayed email delivery as recovery continues.

We’ve implemented additional mitigation measures and are restoring the remaining affected infrastructure while investigating residual service issues. We’re closely monitoring service health and validating recovery across affected connection methods to ensure sustained service stability.

At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.