[RESOLVED] MYFAU Service Notice

Posted on August 24, 2026 at 10:03 am by wlinares

Update:
A fix has been implemented, and MYFAU response times should be improving. We will continue to closely monitor the environment as all affected applications are restored to normal functionality.


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MYFAU is currently experiencing intermittent performance issues. Some pages may load slowly or fail to load.

Our vendor is actively working to resolve the issue, and we are monitoring the situation closely.

If you encounter an error, please wait a few moments and try again.

Posted in Accounts, Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[Resolved] Single Sign On (SSO) outage between approximately 8:10am -8:25am

Posted on August 24, 2026 at 9:00 am by turner

We experienced a temporary SSO (Single Sign On) outage from between approximately 8:10am until 8:25am. Login access to FAU Services, including Workday, Canvas, and other services were unavailable at that time. Service has been fully restored.

Posted in Banner and Admin Systems, Systems, Uncategorized, Workday

[RESOLVED] 5:06PM 8/24/26: Workday “Something went wrong” errors

Posted on August 24, 2026 at 8:51 am by turner

UPDATE 5:06PM 8/24/26

Workday has resolved all issues”

“All of our internal service metrics show a complete recovery. If you’re still experiencing any issues with your tenant, please log a Support Case and we will be happy to follow up with you individually.”

UPDATE 11:40AM 8/24/26:

Workday has posted an update: “Tenants continue to remain available and most services are back to baseline performance. We are continuing to investigate the intermittent Search failures and we will provide another update by 12:10 PM. Thank you for your continued patience.”

UPDATE 10:13AM 8/24/26:

While Workday services seem to be better, they are still not fully operational. Here is Workday’s latest update for this nation wide outage:

“We are focused on addressing network instability within our infrastructure that is causing the performance degradation and disruption. This remains our top priority, and we are committing all necessary resources to bring everything back to full operational health as quickly as possible.”

ORIGINAL MESSAGE:

We are receiving “Something went wrong”, search delays and errors in Workday. Pending additional updates and status from Workday for more information.

OIT

Posted in Uncategorized, Workday

Eduroam Stability Improvement

Posted on August 21, 2026 at 10:49 am by greg

The Office of Information Technology will be applying a configuration change to EduRoam which should improve stability when connecting. The change will be made at 11:15am.

Posted in Network and Telecom

[Resolved] WebFocus / LeapAhead University Reporting Tools Maintenance

Posted on August 21, 2026 at 10:43 am by nlee

Webfocus and LeapAhead will be temporarily unavailable as we try to resolve some underlying performance issues. Please excuse the inconvenience.

Posted in Banner and Admin Systems, Systems

[Resolved] Workday Outage

Posted on August 12, 2026 at 4:28 pm by zmacdonald

Workday is currently unavailable due to an unexpected service interruption. Our teams are actively investigating the issue and will provide updates as more information becomes available.

Update: Workday is functional as of 8/13

Posted in Workday

[Resolved] Password Reset Issues

Posted on August 8, 2026 at 10:44 am by zmacdonald

We are aware of an issue affecting the Password Reset function of accounts.fau.edu, where users may become stuck on the “Finding your account” screen. Our team is investigating the problem and working to restore normal functionality as quickly as possible.

Update: The issue has been resolved. Password resets are now working as expected.

Posted in Accounts

OIT Maintenance Notification – July 29-30, 2026

Posted on July 28, 2026 at 10:49 am by turner

Scheduled Maintenance and Changes

The Office of Information Technology (OIT) will be performing routine systems maintenance, including but not limited to server reboots, security updates, configuration changes, and infrastructure upgrades during approved maintenance windows. The following systems and services may be impacted:

Scheduled Maintenance – July 29–30, 2026
MaintenanceTimeImpact
EduroamWed, July 29, 6:45 a.m. – 8:00 a.m.Maintenance on the Eduroam wireless network and new Mist WiFi services on the Boca Raton campus. No end-user impact expected.
TLS Certificate UpdatesWed, July 29, 7:00 a.m. – 8:00 a.m.TLS certificates will be updated on various VPN and HTTPS services. No end-user impact expected.
Student Information & Reporting Server UpgradeWed, July 29, 9:00 p.m. – Thu, July 30, 12:00 a.m.Operating system upgrade supporting student information retrieval and reporting services. Affected services include Banner ODS, reporting dashboards, data warehouse refresh processes, and Oracle DB connections to ODSP, FAUDW, and IEAP. Staff and various departments may experience service interruptions during the maintenance window.
Server MaintenanceWed, July 29, 10:00 p.m. – 11:00 p.m.Maintenance on Jagger and JSON Services. No interruptions are expected.
SnapLogic MaintenanceWed, July 29, 11:00 p.m. – Thu, July 30, 12:00 a.m.Maintenance on SnapLogic. No interruptions are expected.
OnBase/eDocs MaintenanceThu, July 30, 4:30 a.m. – 5:00 a.m.Security updates for the OnBase document management system and eDocs. No end-user impact expected.
REDCap Database MaintenanceThu, July 30, 9:00 p.m. – 11:30 p.m.REDCap will be unavailable during the maintenance window while database maintenance is performed.
Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Snaplogic, Systems, Uncategorized

Network outage SeaTech campus [Resolved]

Posted on July 24, 2026 at 10:46 am by ken

We are currently experiencing a network outage at the FAU SeaTech campus. We are actively working with the local service provider to identify and resolve the issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

Thank you

Posted in Network and Telecom

Network Outage [Resolved]

Posted on July 22, 2026 at 9:51 pm by ken

The network outage has been resolved.

Posted in Network and Telecom