OIT Systems Maintenance, Thurs. March 2 from 12:01am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/02/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems.
Downtime window start: 03/02/2023 4:00 AM
Downtime window end: 03/02/2023 8:00 AM
Affected services: MyOwl Services, Owl KPIs, and Owl Files
End-user impact: The undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable during the maintenance.

Server Maintenance
Description of change: OIT will be performing server maintenance on uAchieve from 4:00a.m. until 6:00 a.m. on March 2nd, 2023. During this time, uAchieve will be unavailable.
Downtime window start: 03/02/2023 4:00 AM
Downtime window end: 03/02/2023 6:00 AM
Affected services: uAchieve
End-user impact: uAchieve will be unavailable during the maintenance.

Single Sign-On (SSO) Update
Description of change: OIT will apply some visual updates to the single-sign on page
Downtime window start: 03/02/2023 6:00 AM
Downtime window end: 03/02/2023 7:00 AM
Affected services: Impacts all SSO enabled services
End-user impact: No end user impact is expected

Migrate links.fau.edu to new infrastructure
Description of change: The links.fau.edu web service will be migrated to new infrastructure both on the Boca campus and in the cloud.
Downtime window start: 03/02/2023 6:00 AM
Downtime window end: 03/02/2023 6:30 AM
Affected services: links.fau.edu
End-user impact: No end user impact is expected

Posted in Systems

Resolved – Banner Production Admin – Service Invocation Failed

Update:

Users please close all your browser sessions and re-open if it is still not working. The service is working correctly now.

Original Post:

We have users that have reported issues with the Banner Admin application in production. When trying to open a form in the search, they receive a message of “Service Invocation Failed, Couldn’t access remote service.”

The issue is resolved, however, if you continue to experience this error message. Please close all your browser windows, open new ones, and try again. It should work after doing this.

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Feb 23 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/23/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Single-Sign On Prompting Engine Upgrade
Description of change: OIT will be upgrading the Single Sign On Prompting Engine to improve reliability, performance, and usability.
Downtime window start: 02/23/2023 5:00 AM
Downtime window end: 02/23/2023 6:00 AM
Affected services: Single Sign On and any applications using SSO.
End-user impact: No end-user impact is expected during the change. The SSO page will have a new look after the change.

REDCap Update
Description of change: This is a routine REDCap update. Will be offline during update.
Downtime window start: 02/23/2023 12:00 AM
Downtime window end: 02/23/2023 1:00 AM
Affected services: REDCap
End-user impact: Service will be offline during update.

Desktop Updates for Admissions Office Computer Systems
Description of change: OIT will be making adjustments to Admissions desktops and laptops on February 23rd 2023. OIT will work with Admissions to communicate the changes and what can be expected.
Downtime window start: 02/23/2023 1:00 PM
Downtime window end: 02/23/2023 1:05 PM
Affected services: Undergraduate Admission user desktops and laptops
End-user impact: This change only impacts Undergraduate Admissions staff. After the change, Undergraduate Admissions staff will be prompted to authenticate with DUO when logging in to their desktops and laptops.

Posted in Research Computing, Systems, Uncategorized

Data Center Storage Maintenance

Description of change: OIT will be performing upgrades to the data center storage systems.
Downtime window start: 02/19/2023 3:00 PM
Downtime window end: 02/19/2023 6:00 PM
Affected services: No service impact is expected during these upgrades.
End-user impact: No end-user impact is expected during these upgrades.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Feb 16 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/16/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Prompting Engine Upgrade
Description of change: OIT will be upgrading the Single Sign On Prompting Engine to improve reliability, performance, and usability.
Downtime window start: 02/16/2023 5:00 AM
Downtime window end: 02/16/2023 6:00 AM
Affected services: Single Sign On and any services that use SSO.
End-user impact: No end-user impact is expected during the change. The SSO page will have a new look after the change.

Posted in Systems

FAU Graduate Admissions App Intermittent issues

The Graduate Admissions App (cobapp.fau.edu) is currently offline due to problems with a back-end system. The problem is being investigated and we will update this post when it is online.

Posted in Banner and Admin Systems, Systems

[RESOLVED] MYFAU internal pages not loading

The MYFAU issue has been resolved and all pages should be loading correctly.

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Some of the internal pages inside MYFAU are currently not loading. We are looking into it and will update once we have more information.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[RESOLVED] TouchNet Systems Maintenance, Friday, February 24th from 3:00AM to 7:00AM

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, February 24th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

HEALTH VMWare Outage – Returned to normal at 6:00 AM

Research Computing is working with VMware to address a issue with https://vhealth.fau.edu .

Some users connecting to this environment will not be able to get connected. Once this is fixed this message will be updated.

Thanks

James Mauser – Research Computing

Posted in Research Computing

BHRIC Virtual Desktops

We are currently investigating some users having issues connecting to BHRIC Virtual Desktops. We will check back in on or around 1pm as we learn more.

Posted in Email, Network and Telecom, Research Computing, Systems