OIT Systems Maintenance, Thurs. Jan 25 from 12:01AM to 7:00AM

Posted on January 23, 2024 at 4:25 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/25/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

VPN Client Maintenance
Description of change: OIT will be making a configuration change to advanced VPN clients to prevent an authentication issue with newer client builds. We will also be pushing out client upgrades.
Downtime window start: 01/25/2024 8:00 AM
Downtime window end: 01/25/2024 8:05 AM
Affected services: Advanced VPN clients
End-user impact: Users of the advanced VPN client will perform SSO authentication using their default browser instead of the FortiClient built-in browser.
Windows advanced client users will also be prompted to reboot their computer for a client upgrade. Mac users will be prompted for an upgrade but not required to reboot.

SMS Compliance
Description of change: We are incorporating language in the Native App, Banner, GradCas, and Owldone to obtain consent from students regarding SMS messages. This is to ensure compliance with regulatory requirements.
Downtime window start: 01/25/2024 3:00 AM
Downtime window end: 01/25/2024 8:00 AM
Affected services: Native App, Banner, GradCas, and Owldone
End-user impact: No end-user impact is expected during this time.

Admissions Application Upgrade
Description of change: OIT will be performing an upgrade to the Graduate Admissions Applications
Downtime window start: 01/25/2024 7:00 AM
Downtime window end: 01/25/2024 7:05 AM
Affected services: College of Business Graduate Admissions Application, Study Group Admissions Application
End-user impact: The application will be offline for a few minutes at 7 am

BHRIC Server Maintenance (SHS SQL Server)
Description of change: OIT will migrate the SHS SQL server to a new environment. This impacts SHS and CAPS using the software Clockwork.
Downtime window start: 01/26/2024 9:00 PM
Downtime window end: 01/28/2024 9:00 PM
Affected services: Clockwork (Scheduling App)
End-user impact: During this time programs that write to this database will be offline.

Posted in Banner and Admin Systems, Research Computing, Systems

[RESOLVED] Banner Admin performance issues

Posted on January 18, 2024 at 3:41 pm by nbaran1

Banner is functioning as expected and this issue has been resolved. Thank you for your patience.

_______________________________________________________________________________________________________________

We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Uncategorized

Banner Admin performance issues

Posted on January 18, 2024 at 2:15 pm by nbaran1

We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Uncategorized

OIT Systems Maintenance, Thurs. Jan 18 from 12:01AM to 7:00AM

Posted on January 16, 2024 at 2:26 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/18/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Updates
Description of change: OIT will apply some updates to identify students who meet the requirements for General Education
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Banner Updates
Description of change: OIT will apply some updates to allow “Graduate Warning” to appear on official transcripts
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Application Updates
Description of change: OIT will apply updates to allow Slate integrations in Banner.
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Server Maintenance
Description of change: OIT will be updating the software on one of its management servers.
Downtime window start: 01/18/2024 6:00 AM
Downtime window end: 01/18/2024 7:00 AM
Affected services: Advanced VPN clients
End-user impact: Advanced VPN clients will show that they are disconnected from their management server. This will not impact VPN/remote access.

Application Update
Description of change: OIT will update the FAU logo used for DUO prompts.
Downtime window start: 01/18/2024 8:00 AM
Downtime window end: 01/18/2024 8:10 AM
Affected services: Duo Security Prompts
End-user impact: No end-user impact is expected during this time.

Posted in Uncategorized

[RESOLVED] Zoom recording import to Mediasite issue

Posted on January 12, 2024 at 7:32 am by acampb28

Zoom imports to Mediasite have resumed.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Zoom recording import to Mediasite issue

Posted on January 11, 2024 at 12:21 pm by acampb28

Currently, recordings made in zoom and configured for import to Mediasite are not being imported. OIT is working with the vendor to investigate and remedy this issue.

Manual upload via My Mediasite is still available.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

[RESOLVED] Workday Service Interruption

Posted on January 8, 2024 at 1:39 pm by cblock

UPDATE 1/8/2024 3:00PM:

Workday identified issues with their Internet Service Provider, and are now using an alternate route which has corrected the outage. All systems are now operational.

ORIGINAL:

Our production Workday tenant is currently experiencing a service disruption. This is a nationwide outage, impacting multiple clients. Workday is aware of the issue and they are working at restoring the service. Thank you.

Posted in Uncategorized

[Resolved] Mediasite-Canvas Integration Error

Posted on January 6, 2024 at 3:37 pm by acampb28

The issue with the Mediasite-Canvas Integration Error has been resolved. Links and catalogs are working as well as MyMediasite and the embed tool.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[Update] Mediasite-Canvas Integration Error

Posted on January 6, 2024 at 2:13 pm by acampb28

OIT and the vendor continue to work to mitigate this error. At this time Links and catalogs should be available in Canvas, however access to MyMediasite and the Embed tool are still reporting errors.

Posted in Uncategorized

Mediasite-Canvas Integration Error

Posted on January 6, 2024 at 11:38 am by acampb28

Users are experiencing a LTI error when trying to access Mediasite through Canvas. OIT is aware problem and is investigating the situation with the vendor. We will provide updates as more information becomes available.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture