[RESOLVED] Zoom: Multiple Services

Yesterday’s service degradation appears to have been mitigated, although Zoom is still reporting sluggishness with Zoom Whiteboards.

Posted in Lecture Capture

[RESOLVED] Zoom Cloud Recording Processing Delays

Zoom has resolved the issue, and the older recordings are now processing successfully.

Posted in Video Conferencing

Zoom: Multiple Services

Zoom has identified service degradation over multiple services and is working on a resolution.

Posted in Canvas / LMS, Video Conferencing

Zoom Cloud Recording Processing Delays

Zoom is currently investigating Cloud Recording Processing Delays

Posted in Video Conferencing

Resolved – Banner Admin Issues

Banner Admin service has been restored.

We are experiencing issues with Banner Admin currently. The forms are not being loaded and some users are reporting the following message: Authentication Failed – Error in Banner Admin service. We are looking at the issue now.

Posted in Uncategorized

Resolved – Banner Registration Intermittent Issues

We have removed a server that was having issues serving the Registration application. Students should not have issues connecting to Registration now.

We are having intermittent issues with Banner Registration currently. We have identified the problem and we are implementing a solution currently. If a Student receives an error while trying to Register, please just close out your browser and try again. We will provide an update once fully resolved.

Posted in Uncategorized

Banner Maintenance

OIT will be performing Banner maintenance tomorrow, Thursday, July 31, from 12:00 a.m. to 7:00 a.m. During this time, Banner will be unavailable.

We apologize for any inconvenience caused.

Office of Information Technology
Florida Atlantic University

Posted in Banner and Admin Systems

Banner Maintenance

OIT will be performing Banner maintenance today, Tuesday, July 29, from 12:00 a.m. to 7:00 a.m. During this time, Banner will be unavailable.

We apologize for any inconvenience caused.

Office of Information Technology
Florida Atlantic University

Posted in Banner and Admin Systems

[Resolved] Ft. Lauderdale campus network outage

We are currently experiencing a network outage on the FAU Ft. Lauderdale campus. We are working to resolve the issue as soon as possible.

Posted in Network and Telecom

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thur 7/24/2025 from 3:00AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

  1. Server Maintenance
    • Description: OIT will be performing server maintenance.
    • Date and Time: July 24, 2025, from 4:00 AM to 4:30 AM.
    • Impacted Services: assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, SoftLic.fau.edu, techfee.fau.edu, transient.fau.edu, iss.fau.edu.
    • End User Impact: No end user impact is expected as these are incremental security updates.
  2. TLS Certificate Replacements for VPN
    • Description: OIT will be replacing the TLS certificates used for VPN services.
    • Date and Time: July 24, 2025, from 7:00 AM to 8:00 AM.
    • Impacted Services: VPN and HTTPS web services.
    • End User Impact: No end user impact is expected. There is a small chance that a user’s connection will drop if they are logging into the VPN at the moment the certificate is replaced.
  3. Update to Civics Literacy Process
    • Description: Update to Civics Literacy Process.
    • Date and Time: July 24, 2025, from 3:00 AM to 8:00 AM.
    • Impacted Services: Banner.
    • End User Impact: Students may be affected

Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized