Banner Self-Service Maintenance, Thursday, February 6th @ 8:30AM to 9:30AM

Posted on February 4, 2025 at 1:23 pm by cblock

We will be performing maintenance on the Banner Self-Service system this upcoming Thursday, starting at 8:30AM and ending 9:30AM. Due to OIT having to coordinate with multiple vendor resources, this maintenance has to be performed during working hours. This maintenance will not impact Registration Self-Service, so our class search will continue to work, and students can go directly to: https://bannerxe.fau.edu/StudentRegistrationSsb if they need to access Registration.

We apologize for the inconvenience and thank you for your understanding.

Posted in Uncategorized

OIT Systems Maintenance

Posted on February 4, 2025 at 10:51 am by turner

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 2/06/2025 from 4:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Printing Services Maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Thursday, February 6th, between the hours of 4AM and 7AM.
Change window start: 2/06/2025 4:00 AM
Change window end: 2/06/2025 7:00 AM
Affected services: Papercut pay for printing services including lab printing, pop-up client printing and web printing via fauprint.fau.edu.
Expected End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.

Deploy New Alert Software that will replace Altertus to Boca
Description of change: OIT will silently push out new SirCom alert software to all Intune/SCCM managed laptops and desktops for the Boca Campus starting Friday, February 7, at midnight.
Change window start: 2/07/2025 12:00 AM
Change window end: 2/14/2025 12:00 AM
Affected services: Intune Managed desktops and laptops
Expected End-user impact: None.

Banner graduation date change for College of Medicine
Description of change: OIT will be making a change to update the graduation date for the entire upcoming College of Medicine graduation class from 5/5/2025 – 5/6/2025.
Change window start: 2/06/2025 6:00 AM
Change window end: 2/06/2025 8:00 AM
Affected services: Banner
Expected End-user impact: ​Services will be available.

Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized

[RESOLVED] Intermittent DNS lookup issues

Posted on January 30, 2025 at 11:41 am by chris

The cause of the issue has been identified and corrected, no further issues at this time.

Posted in Uncategorized

Intermittent DNS lookup issues

Posted on January 29, 2025 at 12:01 pm by chris

OIT is investigating DNS related issues which may cause internal websites not to load. More information will be provided as it becomes available.

Posted in Systems

[Monitoring] Mediasite Unavailable (FAU networks)

Posted on January 29, 2025 at 7:59 am by acampb28

Mediasite is once again accessible from FAU campus networks. Classroom recordings from 1/28/2025 are in process now and should be available shortly. We continue to monitor the service for any recuring issues.

Posted in Canvas / LMS, Lecture Capture

[Update] Mediasite Unavailable (FAU networks)

Posted on January 28, 2025 at 3:41 pm by acampb28

Mediasite continues to be unavailable from FAU campus networks. While Mediasite is available off campus, the interruption on FAU’s network will prevent the upload of new lecture capture videos. Classes are still recorded but will not be available until the issue is resolved.

Where appropriate, users are encouraged to use alternative methods for recording, such as Zoom.

Posted in Canvas / LMS, Lecture Capture

Mediasite Unavailable

Posted on January 28, 2025 at 12:36 pm by acampb28

Currently, Mediasite is unavailable. The vendor has been alerted and is working on a solution.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite Recording delays

Posted on January 27, 2025 at 11:57 pm by acampb28

Mediasite recording processing has returned to normal.

Posted in Canvas / LMS, Lecture Capture

[Update] Mediasite Recording delays

Posted on January 27, 2025 at 4:28 pm by acampb28

Mediasite has completed deploying their hotfix. Recording processing should now return to normal.

Posted in Uncategorized

Mediasite Recording delays

Posted on January 27, 2025 at 12:16 pm by acampb28

Mediasite is experiencing difficulties with their system that may manifest as delays or failures for processing recordings. They have identified the issue and are testing a solution.

Updates will be provided as they are made available.

Posted in Canvas / LMS, Lecture Capture