We believe we have identified the issue with the intermittent errors affecting the Mediasite Catalog in Canvas. We are currently taking steps to mitigate this issue. This process should be completed by this (Tuesday 5/29) evening.
OIT Status
System & Network Status
Mediasite Catalog
Some users are reporting intermittent issues accessing the Mediasite Catalog in Canvas. A case has been opened and is pending with the vendor.
If you encounter a stale request, you can attempt to side-step the issue by reloading the catalog (click on the catalog link from the menu), or by clicking to another LTI tool such as Zoom and back to the catalog.
Posted in Canvas / LMS, Lecture Capture
[RESOLVED] Partial wireless outage on the Boca campus, General Classroom South
Update (1:55pm): Wireless services have been restored and the OIT team is continuing to monitor the situation.
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We are experiencing a partial WiFi outage in this building and are working to resolve the issue.
Posted in Network and Telecom
Banner Maintenance
OIT will be performing Banner Maintenance tomorrow from 12:00 a.m. until 7:00 a.m. on Tuesday 22nd, April. Banner will not be available during this time.
We apologize for any inconvenience caused.
Office of Information Technology
Florida Atlantic University
Posted in Banner and Admin Systems
[Resolved] Zoom Canvas Integration Errors
UPDATE: This is resolved. The integration is back to normal operation.
Users are experiencing errors when trying to load the Zoom Canvas integration in their courses. We will be updating this post as we receive updates on this issue.
In the meantime, meeting hosts can copy the join URL for their upcoming meetings and share them via email, announcements, etc. To do so:
- Go to https://fau-edu.zoom.us and click the Sign In button.
- If prompted, sign in with your FAU credentials.
- Click the Meetings button in the navigation menu on the left.
- Click the title of your upcoming meeting.
- Click the copy button for the Invite Link (screenshot below):
- Paste the link in a message/announcement to the attendees/students that need to attend.
Once sent, your attendees will be able to join your meeting by opening the link. As the host you can start the meeting by clicking the Start button on the page where you copied the link.
[Resolved] Issue with multiple Zoom Services
Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.
Posted in Canvas / LMS, Video Conferencing
[Identified] Issue with multiple Zoom services
Zoom Incident status: Identified
Services are starting to recover. If you are still unable to connect, please flush your DNS cache and reattempt, and you should be able to connect.
You may restart Zoom on your devices and sign in to https://fau-edu.zoom.us.
For more updates: https://status.zoom.us/
Posted in Uncategorized
Zoom Outage
Zoom is currently experiencing long load times and timeouts when trying to access the website or start a meeting.
Posted in Uncategorized
RESOLVED – Banner Maintenance – Admin unavailable
Banner maintenance this morning continues. Currently, Banner Admin is not available. Users logging in can reach the search screen, but when trying to call a form, will see the maintenance page. Ellucian is still working on various upgrades this morning and are working towards restoring all services. We will update you on this announcement once the maintenance is complete. In addition, Banner Access Management will be unavailable as well, for those few users that manage Banner security.
Posted in Uncategorized
Some users may be unable to access Outlook on the web
Microsoft has reported they are currently investigating an issue with Exchange Online. Users may encounter a “Something went wrong” error when accessing Outlook on the web, or the New Outlook app. We are monitoring the Microsoft status and will update as soon as there is more information.
OIT