Investigating – The vendor is investigating a potential issue in the Video Cloud environment and will provide more information when possible.
[RESOLVED] Network Stability Issues – Jupiter Campus
The network stability issues on the Jupiter campus have been resolved and stable network connectivity was restored around 4:30.
Posted in Network and Telecom
Network Instability – Jupiter Campus
The Jupiter campus is experiencing network instability again affecting connectivity to the internet. OIT is currently working to resolve the issue and restore network connectivity to normal.
Posted in Network and Telecom
[RESOLVED] Network Instability – Jupiter Campus
The network instability issues at the Jupiter campus were resolved around 8:40 a.m. this morning. OIT has been monitoring the situation and has not seen further disruptions in the network after that time.
Posted in Network and Telecom
Network Instability – Jupiter Campus
The Jupiter campus is currently experiencing intermittent network connectivity following a power issue this morning and OIT is currently working to stabilize connectivity. These disruptions are causing intermittent issues accessing the internet and on-campus services
Posted in Network and Telecom
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks from Wednesday, 10/08 until Friday, 10/11 between 12:01 AM to 7:00 AM. In addition, the following systems will be specifically impacted:
Microsoft 365 Login Adjustments
Description of change: OIT will be making adjustments to Microsoft 365 sign-in restrictions. End user impact is expected to be minimal.
Downtime window start: 10/09/2024 7:00 AM
Downtime window end: 10/09/2024 7:05 AM
Affected services: Microsoft 365 and Azure services including VPN.
End-user impact: Compromised accounts will no longer be able to be accessed prior to remediation by OIT. Administrative accounts will only allow signing from geographically local locations.
Banner Database updates
Description of change: Ellucian will be performing quarterly patch updates on Banner and other related database servers.
Downtime window start: 10/10/2024 2:00 AM
Downtime window end: 10/10/2024 6:00 AM
Affected services: Banner production, Appworx, Harvest, Follett bookstore, Oracle Enterprise Manager, ODS, Data Warehouse, Self Service, Touchnet
End-user impact: Banner will be unavailable during this time
Banner Interface update for intersession classes
Description of change: Modifying Banner registration page to display a new warning message for intersession courses.
Downtime window start: 10/10/2024 6:00 AM
Downtime window end: 10/10/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the maintenance.
Updating civic literacy process in Banner
Description of change: The BOG has approved the new Civics Literacy requirements effective Fall 2024. Modifying the process to include two courses to be in compliance with the BOG.
Downtime window start: 10/10/2024 6:00 AM
Downtime window end: 10/10/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the maintenance.
Advanced VPN Client Updates
Description of change: OIT will be pushing additional updates to user running the Advanced VPN client starting October 8th, 2024. Users will receive a notification to upgrade their VPN client and they will be prompted to reboot their device afterwards in order to apply the changes.
Downtime window start: 10/11/2024 7:00 AM
Downtime window end: 10/11/2024 7:05 AM
Affected services: Advanced VPN
End-user impact: Users running the Advanced VPN client will be prompted to upgrade their client. If the user chooses not to upgrade, it will be automatically scheduled for later in the evening. Following the upgrade process, the user will be prompted to reboot their device.
[RESOLVED] Banner Services Outage
Update: 10/03/24 9:27AM:
We have restored all services at this time. If for some reason something is not working, please first close all your browser windows and try again, and/or restart your computer. If the service still does not work, please submit a Help Desk ticket.
Update: 10/03/24 7:11AM:
Services are now being restored. We have a few Banner services now up. Thanks for your patience as we restore all services. We will provide an update once we know all services are functional.
MESSAGE 1: 10/03/24 6:13AM:
All Banner services, and also services that rely on Banner data, are currently unavailable. Users may experience problems with multiple applications such as: Self Service, Banner Admin, MYFAU webparts, Registration, grading, reporting, etc. We are currently working on the issue and trying to restore services as soon as possible. We will provide updates throughout the morning.
Posted in Uncategorized
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday 10/2, Thursday, 10/3, Friday 10/4, from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Upgrade Jupiter WAN switch
Description of change: OIT will be upgrading the wide-area network (WAN) switch in Jupiter
Downtime window start: 10/02/2024 6:00 AM
Downtime window end: 10/02/2024 7:00 AM
Affected services: Internet access for the Jupiter campus will be out during this time.
End-user impact: The Jupiter campus will lose network during the cutover
Forticlient Upgrades – Building 22 – Wednesday October 2nd
Description of change: OIT will be deploying Advanced VPN client updates to users of Building 22 starting at 7:00 a.m. on Wednesday October 2nd. OIT staff will be prompted to install updates to their VPN client software after that time.
Downtime window start: 10/02/2024 7:00 AM
Downtime window end: 10/02/2024 7:05 AM
Affected services: Advanced VPN Clients in use by OIT staff
End-user impact: OIT staff will be prompted to update their VPN Client software. User may delay installation until later in the day if they wish, but installing the update will require a reboot shortly thereafter.
Forticlient Changes for a subset of IT Staff
Description of change:
Downtime window start: 10/02/2024 7:00 AM
Downtime window end: 10/02/2024 7:05 AM
Affected services: NETSEC VPN for Networking and Security staff
End-user impact: Users should not see any impact if they are connecting from a university-owned and managed device. If a user tries to connect to the NETSEC VPN from a personal device, they will receive a failure message when logging in.
Server Maintenance
Description of change: OIT will be performing Banner server maintenance.
Downtime window start: 10/03/2024 3:00 AM
Downtime window end: 10/03/2024 4:00 AM
Affected services: Banner
End-user impact: Banner will be unavailable during the window
Server upgrade
Description of change: OIT will be upgrading the Appworx system
Downtime window start: 10/03/2024 4:00 AM
Downtime window end: 10/03/2024 7:00 AM
Affected services: Appworx production
End-user impact: Appworx will be unavailable during this time.
BHRIC Network Maintenance
Description of change: OIT Will be performing network maintenance affecting the BHRIC network from 12:00 a.m. until 1:00 a.m. on Friday October 4th. During this time, connectivity between the BHRIC networks and the rest of FAU on the Boca Raton campus will be briefly interrupted.
Downtime window start: 10/04/2024 12:00 AM
Downtime window end: 10/04/2024 1:00 AM
Affected services: Systems on the Boca Raton BHRIC network
End-user impact: Systems on the BHRIC will have a momentary loss of connectivity as the new changes are applied and routes reconverge
Gitlab upgrade
All FAU OIT hosted instances of Gitlab will be upgrade at 10:30 am Friday Sept 27, 2024. They will be offline for approximately 1 hour.
Posted in Uncategorized
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday 9/25 through Saturday 9/28 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Advanced VPN Client Updates
Description of change: OIT will be deploying VPN client upgrades to devices using the Advanced VPN client starting September 25th, 2024. After this date, users with outdated VPN clients will be prompted to automatically update to the current version of the client.
Downtime window start: 09/25/2024 12:00 AM
Downtime window end: 09/25/2024 12:05 AM
Affected services: Users using the Advanced VPN client including FAU PD.
End-user impact: Users with outdated VPN clients will be prompted to update to the newest version automatically. After the upgrade is complete, users will be prompted to reboot their computer.
Microsoft 365 Login Adjustments
Description of change: OIT will be making adjustments to Microsoft 365 sign-in restrictions. End user impact is expected to be minimal.
Downtime window start: 09/25/2024 7:00 AM
Downtime window end: 09/25/2024 7:05 AM
Affected services: Microsoft 365 and Azure services including VPN.
End-user impact: Compromised accounts will no longer be able to be accessed prior to remediation by OIT.
Banner Database updates
Description of change:
Downtime window start: 09/26/2024 2:00 AM
Downtime window end: 09/26/2024 6:00 AM
Affected services: Banner production, Appworx, Harvest, Follett bookstore, Oracle Enterprise Manager, ODS, Data Warehouse, Self Service, Touchnet
End-user impact: Banner will be unavailable
BHRIC Network Maintenance
Description of change: OIT Will be performing network maintenance affecting the BHRIC network from 12:00 a.m. until 1:00 a.m. on Friday September 27th. During this time, connectivity between the BHRIC networks and the rest of FAU on the Boca Raton campus will be briefly interrupted.
Downtime window start: 09/27/2024 12:00 AM
Downtime window end: 09/27/2024 1:00 AM
Affected services: Systems on the Boca Raton BHRIC network
End-user impact: Systems on the BHRIC will have a momentary loss of connectivity as the new changes are applied and routes reconverge
Advanced VPN Management Maintenance
Description of change: OIT Will be performing maintenance on the management server for the Advanced VPN on Saturday September 28th. During this time newly installed client installations during the maintenance may be unable to receive configuration changes, however existing clients should be able to connect to the VPN without issue.
Downtime window start: 09/28/2024 12:00 PM
Downtime window end: 09/28/2024 7:00 PM
Affected services: Advanced VPN configuration updates
End-user impact: Users installing the Advanced VPN client during the maintenance may not receive configuration from the management servers until after the maintenance. Users with the Advanced VPN client installed should be able to connect to the VPN normally during the maintenance.