Update as of 2:42 PM: The incident has been resolved.
Update as of 2:36 PM: A fix has been implemented and they are monitoring the results.
Update as of 2:31 PM: Instructure has identified the issue and a fix is being implemented.
Instructure has reported that a large portion of Canvas clients are experiencing slowness and errors in the US. We are monitoring their status of the issue and will post updates here as they come in.
We have identified that our anti-malware software Malwarebytes is currently blocking access to the Google.com domain. We are currently investigating the status and will update as we receive additional information.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 9/29/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Network Registration Upgrade
Description of change: The network registration system and part of the Library’s EZproxy authentication system will be upgraded and migrated to new infrastructure. These upgrades include several features requested by end users at The University. The new features are:
FAUGuest Wireless will support email addresses.
FAUGuest Wireless now supports FAU’s current theme and usability standards
Performance improvements to Network Registration
Downtime window start: 09/22/2022 5:00 AM
Downtime window end: 09/22/2022 5:30 AM
Affected services: Network registration
End-user impact: The FAU Guest network registration system will get a new theme applied and will support email. There should be no other user impact.
Graduate Admissions Update
Description of change: OIT will be migrating the Graduate Admissions Application to new infrastructure.
Downtime window start: 09/22/2022 3:00 AM
Downtime window end: 09/22/2022 7:00 AM
Affected services: Graduate Admissions application and College of Business admissions application
End-user impact: No end-user impact is expected.
Upgrade to International Student Services server
Description of change: OIT will upgrade the server for International Student Services
Downtime window start:09/20/2022 3:30 PM
Downtime window end: 09/20/2022 4:30 PM
Affected services: International Student Services
End-user impact: The server will be offline during the upgrade. As such, services running on the server will not be available.
RedCAP Update
Description of change:
Downtime window start: 09/22/2022 12:00 AM
Downtime window end: 09/22/2022 1:00 AM
Affected services: RedCAP
End-user impact: Service will be offline for everyone during update.
Zoom has resolved the issue causing users to be unable to start and join Zoom Meetings.
Issues Starting and Joining Meetings
Zoom is investigating reports of zoom.us being unavailable. Teams are currently investigating the service impacting event.
FAU users can login at https://fau-edu.zoom.us
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/15/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Network Registration Upgrade
Description of change: The network registration system and part of the Library’s EZproxy authentication system will be upgraded and migrated to new infrastructure. These upgrades include several new features: FAUGuest Wireless will support email addresses. FAUGuest Wireless now supports FAU’s current theme and usability standards. Performance improvements to Network Registration.
Downtime window start: 09/15/2022 5:00 AM
Downtime window end: 09/15/2022 5:30 AM
Affected services: Network Registration
End User Impact: The FAU Guest registration system has a new theme and supports email. There should be no other user impact.
Desktop Security Change
Description of change: OIT will be making a security related change to desktops.
Downtime window start: 09/15/2022 8:00 AM
Downtime window end: 09/15/2022 8:00 AM
Affected services: All desktops and laptops joined to the FAU domain.
End User Impact: No end-user impact is expected
REDCap Update
Description of change: REDCap will be offline while the Office of Information Technology performs routine maintenance.
Downtime window start: 09/15/2022 12:00 AM
Downtime window end: 09/15/2022 1:00 AM
Affected services: RedCap
End User Impact: Service will be offline for everyone during update.
Graduate Admissions Update
Description of change: OIT will be migrating the Graduate Admissions Application to new infrastructure.
Downtime window start: 09/15/2022 3:00 AM
Downtime window end: 09/15/2022 7:00 AM
Affected services: Graduate Admissions Application
End User Impact: No end-user impact is expected.
Minor update to Course Entry Quiz submission action
Description of change: OIT will apply updates to better handle course entry submissions that cause authentication check to redirect user to course quiz list instead of error.
Downtime window start: 09/15/2022 5:00 PM
Downtime window end: 09/15/2022 5:30 PM
Affected services: Course Entry Quiz
End User Impact: No end-user impact is expected.
Banner extract program change
Description of change: OIT will update Banner to include VA instructional method in Banner
Downtime window start: 09/15/2022 12:00 AM
Downtime window end: 09/15/2022 5:00 AM
Affected services: Banner
End User Impact: No end-user impact is expected.
Research Computing HPC Cluster Image Update
Description of change: OIT will be applying an image upgrade on the research computing cluster.
Downtime window start: 09/15/2022 8:00 AM
Downtime window end: 09/19/2022 8:00 AM
Affected services: research computing cluster
End User Impact: The cluster scheduling software will reboot each node as they become idle.
09/13/2022 – 10:30AM
All services were restored at 9AM this morning. The team has confirmed that all point of sale systems are functional, and access to dining service systems is now restored. The incident is now closed.
ORIGINAL:
We have several dining services systems that are currently experiencing connectivity issues, and are not working correctly. We have identified the source of most of the issues and we are working on it right now.
This issue has been resolved.
Applications accessed at apps.fau.edu are not currently launching. We are investigating and working with the vendor on a solution.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/08/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Certificate Renewal
Description of change: The research computing team will be renewing or replacing the certificates on the following services:
Hipaa file system listener for frevvo
General Purpose file system listener for Frevvo
Redcap File Storage
Redcap
Graduate Application
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 6:00 AM
Affected services: Hipaa file system listener for Frevvo, General Purpose file system listener for Frevvo, Redcap File Storage, Redcap, Graduate Application
Expected End-user impact: No end-user impact is expected
Server Maintenance
Description of change: OIT is updating certificates to ensure secure data transfer on servers related to user account management.
Downtime window start: 09/08/2022 4:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: User account management system – OUD
Expected End-user impact: No end-user impact is expected
Server Maintenance
Description of change: OIT is updating certificates to ensure secure web data transfer (https) on our document management system servers (onbase).
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 4:00 AM
Affected services: Document management system – Onbase
Expected End-user impact: No end-user impact is expected
Email Security Change
Description of change: OIT Security is applying an email security change to only OIT accounts.
Downtime window start: 09/08/2022 8:30 AM
Downtime window end: 09/08/2022 8:35 AM
Affected services: Email
Expected End-user impact: No end-user impact is expected
Desktop Security Change
Description of change: OIT will be making a security related change to desktops on the Boca campus.
Downtime window start: 09/08/2022 8:00 AM
Downtime window end: 09/08/2022 8:00 AM
Affected services: OIT supported desktops and laptops on Boca campus
Expected End-user impact: No end-user impact is expected
Banner Maintenance
Description of change: OIT is upgrading BANNER Financial Aid for the 2021–22 FISAP reporting.
Downtime window start: 09/08/2022 3:00 AM
Downtime window end: 09/08/2022 5:00 AM
Affected services: Banner
Expected End-user impact: No end-user impact is expected
System Configuration Change
Description of change: OIT will be performing security enhancements on the HBOI campus.
Downtime window start 09/08/2022 4:00 AM
Downtime window end 09/08/2022 4:30 AM
Affected services: LDAP Authentication, Multicast Name Resolution
Expected End-user impact: No end-user impact is expected
Canvas Subaccount Clean Up
Description of change: OIT is reorganizing the Canvas Subaccounts to facilitate more precise use of plugins for proper groups in Canvas.
Downtime window start: 09/07/2022 11:30 PM
Downtime window end: 09/08/2022 3:30 AM
Affected services: Canvas
Expected End-user impact: No end-user impact is expected
REDCap Update
Description of change: This is a routine REDCap update.
Downtime window start: 09/08/2022 12:00 AM
Downtime window end: 09/08/2022 1:00 AM
Affected services: REDCap
Expected End-user impact: REDCap will be unavailable during the update.
This incident has been resolved.