BHRIC Virtual Desktops

Posted on October 1, 2021 at 9:01 pm by rresnick

[01:00 10/02/2021] The issue has been resolved. The vendor has corrected the issue with their software and everything is working as expected. Administrators will need to contact OIT for instructions to connect to the administrative interface as a configuration setting was changed during the repair.
[21:00 10/01/2021] Certain Virtual Desktops on the BHRIC may not be accessible due to a failure of a backend service. We are working with the vendor to resolve the issue and will update this post regularly. If you experience an issue accessing your virtual desktop please report the problem to your IT support team. They will be able to work with OIT to bring the virtual desktop online.

Posted in Research Computing, Systems

Certificate Expired error when signing in to Canvas

Posted on October 1, 2021 at 5:06 pm by cdominguez

Mac users running macOS 10.11 (El Capitan) or earlier are experiencing a “certificate expired” error when trying to sign in to Canvas. If you are experiencing this, click this link to learn how to run software updates on your Mac. Once updated, you should be able to sign in without experiencing the error.

We are aware that certain Apple devices cannot be updated past a certain OS version. In these cases, either find a new device to replace your current one or consult the FAU Library’s Laptop Computer Loan Policy. *If applying, please mention that you are using an older Mac computer and cannot use Canvas on it in the notes field of the application.*

Posted in Canvas / LMS

[Resolved] Papercut web printing is unavailable

Posted on September 30, 2021 at 5:13 am by rvitale

The Papercut printing system is experiencing an issue with web print. We are working to correct the issue. Standard printing from campuses is unaffected by this.

Tagged with: Papercut, Printing
Posted in Systems

[Resolved] Mediasite Disruption

Posted on September 28, 2021 at 11:56 am by acampb28

The disruption to Mediasite services has been resolved

Posted in Canvas / LMS, Lecture Capture

Mediasite Disruption

Posted on September 28, 2021 at 11:12 am by acampb28

Sonic Foundry engineers are currently investigating performance issues with Mediasite Video Cloud. Users may receive errors or timeouts when attempting to access Mediasite presentations at this time.

Posted in Canvas / LMS, Lecture Capture

[NETWORK MAINTENANCE] – Boca Raton, Jupiter, Davie, and Fort Lauderdale – Saturday October 2nd from 12:00 a.m until 2:00 a.m.

Posted on September 28, 2021 at 10:58 am by jcooley2

OIT will be performing core network maintenance on the Boca Raton, Jupiter, Davie, and Fort Lauderdale campuses from 12:00 a.m. until 2:00 a.m on Saturday October 2nd. During this time there will be brief network outages affecting the Davie and Fort Lauderdale campuses lasting about 10 minutes while the Boca Raton and Jupiter campuses will experience momentary network disruptions.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Sept 30 from 12:05AM to 7:00AM

Posted on September 28, 2021 at 10:42 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/30/2021 from 12:05 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will migrate the Appworx services to a new server. No changes will be made to the version or application configuration.
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 7:00 AM
Affected services: Appworx
Expected End-user impact: The Appworx scheduled jobs will be unavailable during a period in the maintenance window.

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Single Sign-on Maintenance
Description of change: OIT will be performing maintenance to the SSO web services to apply Shibboleth patches.
Downtime window start 9/30/2021 6:00 AM
Downtime window end 9/30/2021 7:00 AM
Affected services: SSO
Expected End-user impact: During this time some single-sign on sessions could be terminated when we failover.

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Harvest Upgrade
Description of change: OIT will be performing maintenance on Banner’s Change Control Management system (Harvest).
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 5:00 PM
Affected services: All four instances of Harvest (SEED, DEVL, TEST, FAUP)
Expected End-user impact: During this time Harvest will be unavailable.

*************************************************************************************
Server Upgrades
Description of change: OIT will be upgrading 2 of its DNS servers.
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 6:00 AM
Affected services: Internal DNS service
Expected End-user impact: DNS lookups against these servers may fail during the change window.

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REDCap maintenance
Description of change: OIT will be doing maintenance of REDCap
Downtime window start 9/30/2021 12:05 AM
Downtime window end 9/30/2021 2:00 AM
Affected services: REDCap
Expected End-user impact: REDCap will be unavailable during this time.

*************************************************************************************

Posted in Banner and Admin Systems, Systems

[Resolved] WileyPLUS Assignment Issues

Posted on September 27, 2021 at 9:23 am by cdominguez

WileyPLUS has reported that the technical issues with the assignment section of WileyPLUS is resolved. If you are still experiencing technical problems with the integration, please contact WileyPLUS Support here.

[Resolved]WileyPLUS has reported that users are experiencing technical issues with the assignment section of WileyPLUS. They are working to resolve the issue. For more information, please check their incident’s status page.[Resolved]

Posted in Canvas / LMS

Mediasite Recordings delayed

Posted on September 21, 2021 at 4:47 pm by acampb28

Currently, Mediasite recordings made in some classrooms are processing slowly. The service provider is investigating. Please allow additional time for presentations to post.

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