OIT will be performing upgrades and enhancements to the FAU network between 9:00 p.m. on February 5 and 1:00 a.m. on February 6. During the maintenance window, Internet traffic will be automatically rerouted.
If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/04/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single Sign-on Maintenance
Description of change: OIT will make changes needed to fix a filter.
Downtime window start: 2/4/2021 6:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.
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Voice Mail Server Maintenance
Description of change: OIT will be upgrading the software on the voicemail servers.
Downtime window start: 2/4/2021 9:00 PM
Downtime window end: 2/5/2021 12:00 AM
Affected services: Voice Mail and Voice Directory
Expected End-user impact: During this time, there will be approximately 1-2 minutes where callers will be unable to leave a voicemail or access the voice directory.
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Frevvo Production Server Update
Description of change: OIT will update Frevvo Forms Server to the newest version.
Downtime window start: 2/4/2021 5:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: Frevvo forms server, Admission Application Forms, COVID Attestation Form
Expected End-user impact: During this time, University forms will be offline. Users should be directed to try to submit again after the maintenance window.
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Server Upgrade
Description of change: OIT will be upgrading the operating system on 2 of its authentication servers.
Downtime window start: 2/4/2021 3:00 AM
Downtime window end: 2/4/2021 6:00 AM
Affected services: Active Directory
Expected End-user impact: During this time, authentication to AD may be delayed. There might be intermittent authentication issues on the Jupiter campus.
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OnBase transcript solution: Eprint replacement
Description of change: OIT will implement an OnBase transcript solution to replace Eprint EDI transcripts
Downtime window start: 2/4/2021 12:00 AM
Downtime window end: 2/4/2021 12:00 AM
Affected services: OnBase
Expected End-user impact: During this time, no end-user impact is expected. This is a new solution in OnBase
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User Manager Maintenance
Description of change: OIT will be adding a new view/process to User Manager to control the manual deprovisioning of Health email accounts from Workday.
Downtime window start: 2/4/2021 6:00 AM
Downtime window end: 2/4/2021 7:00 AM
Affected services: User Manager – Used by Help Desk and admin staff
Expected End-user impact: During this time, no end-user impact is expected.
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The network maintenance scheduled for January 31 has been completed.
Thank you
The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, January 29th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
MYFAU is now back up and accessible.
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MYFAU currently unavailable. Issue is being investigated and will provide more information soon.
In the meantime, to access the most common links please use:
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/28/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Upgrade
Description of change: OIT will be upgrading one of its web servers.
Downtime window start: 1/28/2021 3:00 AM
Downtime window end: 1/28/2021 5:00 AM
Affected services: pubweb.fau.edu
Expected End-user impact: During this time, the website will be unavailable.
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We are currently experiencing a problem with the network and telephone services on the Seatech campus. We are working to resolve the problem as soon as possible.
Thank you
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/21/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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uAchieve Maintenance
Description of change: OIT will be making code changes to student interface library to pull additional student attributes from Banner into uAchieve.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: uAchieve/DARS Degree Auditing
Expected End-user impact: During this time, the uAchieve site may be unavailable for a short period of time.
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Single Sign-on Maintenance
Description of change: OIT will be converting the InCommon metadata provider in Shibboleth from the legacy aggregate to their new MDQ service.
Downtime window start: 1/21/2021 6:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: Single Sign-on
Expected End-user impact: During this time, no end-user impact is expected.
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Server Maintenance
Description of change: OIT will be applying updates to virtualization hosts.
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: Cisco meeting and videoconferencing services.
Expected End-user impact: During this time, the videoconferencing services will be unavailable.
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HPC Cluster Storage Addition
Description of change: OIT will be adding low priority storage to the HPC cluster as a means to offer additional storage for researcher scratch drives.
Downtime window start: 1/21/2021 5:00 AM
Downtime window end: 1/21/2021 7:00 AM
Affected services: HPC clusters
Expected End-user impact: During this time, no end-user impact is expected.
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Update Financial Aid Counselor Function for 2021
Description of change: OIT will be applying updates for 2021 : assign Financial Aid Counselors to students.
Downtime window start: 1/21/2021 3:00 AM
Downtime window end: 1/21/2021 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.
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REDCap upgrade
Description of change: OIT will be upgrading RedCAP from 10.0.18 to 10.7.0 for security reasons.
Downtime window start: 1/21/2021 12:05 AM
Downtime window end: 1/21/2021 6:00 AM
Affected services: RedCAP
Expected End-user impact: During this time, RedCAP will be unavailable.
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The network maintenance scheduled for tomorrow on the Jupiter and Boca Raton campuses has been postponed and will not take place tomorrow as originally planned.
OIT will be performing core network maintenance on the Jupiter and Boca Raton campuses from 5:00 a.m. until 7:00 a.m. on Monday January 18th During this time, network traffic on these campuses may experience momentary disruptions.