Users are currently experiencing issues accessing Canvas. The issue has been reported and is being investigated. If you experience issues, please try again later and check Instructure’s status page for more info:
- https://status.instructure.com/
Users are currently experiencing issues accessing Canvas. The issue has been reported and is being investigated. If you experience issues, please try again later and check Instructure’s status page for more info:
Some users may be experiencing errors in playback and unable to load Mediasite pages. Sonic Foundry has identified the issue and is actively working to resolve it.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/04/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Banner table for EZ Advising Data
Description of change: OIT will create a new Banner table to store Advising data.
Downtime window start: 3/4/2021 12:00 AM
Downtime window end: 3/4/2021 1:00 AM
Affected services: Banner
Expected End-user impact: No user impact is anticipated during this time.
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The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, February 26th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
** Update **
The OnBase production issue has been resolved, users are now able to log in.
We are currently investigating an issue preventing users from logging in to the OnBase production environment. More information will be reported as it becomes available.
We are currently investigating an issue preventing users from logging in to the OnBase production environment. More information will be reported as it becomes available.
We are currently experiencing intermittent connectivity issues impacting VPN and remote desktop connections.
We are currently investigating the issue and will update this post as more information becomes available.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/25/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Moving Virtual Machines on the HPC Cluster
Description of change: OIT will be moving several virtual machine on the HPC cluster.
Downtime window start 2/25/2021 3:00 AM
Downtime window end 2/25/2021 6:00 AM
Affected services: completesystems1, NFSv4 testing up19-beegfs-bridge, rna3d
Expected End-user impact: These servers will be offline during the maintenance window as we are migrating them to a new virtual machine cluster.
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HPC Cluster Centos 7.9 Update
Description of change: OIT will update all compute nodes on the HPC cluster to the latest version of Centos 7.9 including an upgrade to the Cuda 11.2 drivers.
Downtime window start 2/25/2021 8:00 AM
Downtime window end 3/4/2021 8:00 PM
Affected services: All research computing compute and GPU nodes.
Expected End-user impact: As compute nodes drain of tasks they will automatically reboot into a new disk image. This will impact users start time for jobs and will impact GPU gobs and MPI jobs which may need slight configuration changes.
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Appworx Maintenance
Description of change: OIT will updatie JDK for Appworx production master and master agent.
Downtime window start 2/25/2021 6:00 AM
Downtime window end 2/25/2021 7:00 AM
Affected services: Appworx production
Expected End-user impact: Appworx will temporarily be offline while restarting the services.
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Banner Financial Aid 8.39.1.1 and 8.39.1.2 regulatory updates
Description of change: OIT apply regulatory updates for Pell table and Direct Loan.
Downtime window start 2/25/2021 3:00 AM
Downtime window end 2/25/2021 5:00 AM
Affected services: Not Applicable
Expected End-user impact: No end-user impact is expected during this time.
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pdate OwlForm: SWAHSCH
Description of change: OIT will populate the Calculated GPA into the Admissions GPA field for EDI transcripts OwlForm: SWAHSCH
Downtime window start 2/25/2021 3:00 AM
Downtime window end 2/25/2021 5:00 AM
Affected services: Not applicable
Expected End-user impact: No end-user impact is expected during this time.
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Add data to Admissions PopSel view
Description of change: OIT will add new data fields on Admissions PopSel view for test score codes AP66, AP68, PMPF1 and PMPF2 flags (Y/N) to indicate if students have taken exam course.
Downtime window start 2/25/2021 3:00 AM
Downtime window end 2/25/2021 5:00 AM
Affected services: Not applicable
Expected End-user impact: No end-user impact is expected during this time.
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**UPDATE – RESOLVED**
TutorTrac has been restored to full service. All related systems and applications should be functioning as usual.
OIT
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We’re currently investigating reports of a service interruption with TutorTrac.
We apologize for any inconvenience and will post another update as soon as we learn more.
OIT
**UPDATE – Friday, Feb 19 **
We are still experiencing intermittent authentication issues with applications connected to the Microsoft authentication servers. This impacts services such as Office365 email and VPN.
OIT is working on resolving this issue and we will update this post when more information becomes available.
OIT
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Some applications which depend on specific Microsoft authentication servers at Boca may experience issues.
The systems group is working to remediate Boca domain controller issues related to this morning’s maintenance. We expect them to be in service shortly
Thank you
Systems