[13:05] Service has been restored and SonicFoundry continues to monitor the system
[10:27] SonicFoundry is aware of issues within the Mediasite Video Cloud environment, and is investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.
UPDATE: At this time all services have been restored.
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We are currently experiencing issues with an Oracle back-end server. At this time, several applicatios/services are unavailable such as:
Student information in MyFAU
eGrades
Forms.fau.edu
University Appstatus
University Applications
OwlDone
We are working to resolve the issue as soon as possible.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/07/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server software change
Description of change: OIT will apply some updates to fix a licensing issue with the Citrix setup for the OIT Lab team. Xentegra has suggested using a GPO to set RDS licensing and we are implementing this suggestion.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: Virtual applications from apps.fau.edu.
Expected End-user impact: During this time there might be a short downtime if the server needs to be rebooted. During that time, end-users will not be able to access virtual apps.
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Server Patches
Description of change: OIT will apply patches to the Grouper application
Downtime window start: 5:00 AM
Downtime window end: 7:00 AM
Affected services: Grouper
Expected End-user impact: During this time no end-user impact is expected. LDAP group changes will not occur while the system is offline.
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Banner database maintenance
Description of change: OIT will add additional fine-grained access control polcies to restrict access to SSN columns in specific Banner tables. This will impact a group of users with direct SQL access to Banner.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.
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This issue has been identified and resolved. You should now be able to remote desktop to your computer with your hostname.
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At this time, we have had several reports of users unable to connect to their campus desktops via remote desktop.
We are currently investigating and will update with more information once available.
OIT
17:30 EDT – Users still having trouble viewing videos or accessing Mediasite will need to clear their browser cache: https://www.wikihow.com/Clear-Your-Browser%27s-Cache
13:21 EDT – Services have been restored
11:39 EDT – We are aware of issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.
4/22/2020 8:16 AM: We were notified that the issues are resolved, and the 3rd-party network providers service issues have been resolved.
4/21/2020 4:15 PM: We have confirmed that the issues reported relate to 3rd-party network providers experiencing regional connectivity issues after a large fiber cut. Duo and Amazon are tracking with those providers to further understand when the cuts have been repaired or traffic is otherwise routable again, and are also investigating other potential solutions to route traffic at this time.
4/21/2020 1:35 PM: We have been notified that users may experience delays and failures when completing two-factor authentication. We will monitor the situation and update this notification as more information is received.
This may affect users logging into VPN, Workday, Banner, Student Self Service, MyFAU, Canvas, Email, and other services.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/23/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Update attendance records for the Fall term 2019
Description of change: OIT will run a script associated with the Mandatory Course Entry quiz in Canvas for Fall 2019 to correct any missed quizzes.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.
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Microsoft resolved this issue by 2:40AM 4/21/20
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Office 365 users may experience 500 errors when attempting to access their email via web access, Mobile, or email clients.
Microsoft is currently investigating.
We will provide updates as they are available.
OIT
This issue has been resolved.
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At this time the WebEx authentication is unavailable. If you are not already logged into WebEx you will be unable to login.
We are working to resolve as soon as possible and apologize for any inconvenience.
OIT