The forms service forms.fau.edu (frevvo) needed to be restarted due to a newly discovered issue. We are investigating the problem and will restart the service as needed until the vendor resolves the issue.
The forms service forms.fau.edu (frevvo) needed to be restarted due to a newly discovered issue. We are investigating the problem and will restart the service as needed until the vendor resolves the issue.
The TouchNet payment processing system is currently experiencing intermittent issues during the payment process.
Tuition Payments are being impacted. We are currently working on a resolution, and will update when it is resolved.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/02/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Configuration Change
Description of change: OIT will be changing the domain several servers are joined to.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: NetApp services primarily used by the systems team. A development server used by the IEA team.
Expected End-user impact: During this time, services hosted on these systems will be unavailable.
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WebFocus Server Maintenance
Description of change: OIT will be applying the Webfocus upgrade 8.2.06
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: WebFOCUS/Leap Ahead Production environment.
Expected End-user impact: During this time, services that listed above will be unavailable at times.
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Server Upgrade
Description of change: OIT will be upgrading software on one of its servers.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Azure AD and Active Directory synchronization
Expected End-user impact: During this time, new users and and user change syncs between Azure AD and On-Prem AD will be delayed while a full sync is done after the connector is upgraded. In previous upgrades the full sync is completed around noon of the same day.
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Clockwork Maintenance
Description of change: OIT will be performing on the Clockwork system.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is anticipated.
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UPDATE – the issue with Webex within Canvas has been resolved.
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We are currently experiencing issues with Webex within Canvas. The vendor is working to resolve the issue as soon as possible.
OIT
UPDATE: the network connectivity issue has been resolved.
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Please be advised that we are currently experiencing network connectivity issues. We are working to resolve the issue as soon as possible.
OIT
We received reports that some users experienced degraded in-meeting performance, audio disconnections or no audio options.
This seemed to be resolved by 10:29am.
SonicFoundry is aware of intermittent issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.
Update: Resolved 3/21
Cisco Engineering identified an issue affecting services in the Texas data center. Some users experienced degraded in-meeting performance, audio disconnections or no audio options.
Update: Resolved at 1:56pm:
SonicFoundry has reported the intermittent issues with Mediassite has been resolved.