OIT Systems Maintenance, Thurs. Jan 31 from 3:00AM to 7:00AM

Posted on January 29, 2019 at 9:16 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/31/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance – PaperCut update
Description of change: OIT will be implementing a fix for the PaperCut service in the Library.
Downtime window start: 4:00 AM
Downtime window end: 4:30 AM
Affected services: PaperCut printing.
Affected systems: PaperCut server
Expected End-user impact: During this time, users will not be able to print via PaperCut.

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Undergraduate Admissions Updates
Description of change: A series of enhancements and updates are being requested from the Undergraduate Admissions team. These updates have been deployed in Test as of November 27th, and are being testing and verified by the UG Admissions team. The enhancements include: Add SAT subScores to Undergraduate Application; Add WHC interest question; Post Secondary Bug Fix; FUTURE PLANS: change wording, add MDC; Fix International Numbers. Not all changes have been approved and some will be deployed during regular hours as they do not impact the application in terms of availability or downtime.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Undergraduate Admissions Application
Affected systems: Undergraduate Admissions servers
Expected End-user impact: During this time, no end-user impact is expected.

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Office 365 license assignment
Description of change: OIT will be modifying the 365 licenses assigned to users
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: All Office 365 services
Affected systems: Office 365
Expected End-user impact: During this time, no end-user impact is expected.

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Banner Maintenance
Description of change: OIT will be upgrading or patching the BANNER XE system with 20 different releases during the FAUP maintenance window on Thursday, January 31, 2019.
There are 21 Harvest packages over 17 TD Incident numbers but the DBAs have reviewed the list and have determined that all of these items can be installed within the timeframe allotted for the FAUP maintenance window.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER XE
Expected End-user impact: During this time, no end-user impact is expected.

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Posted in Banner and Admin Systems, Email, Systems

[RESOLVED] Mediasite Service Disruption

Posted on January 26, 2019 at 6:01 pm by acampb28

Cloud services have been restored, and at this time we do not anticipate any further disruptions

Restoration of the services did require restoring from a prior database backup for the site. You may need to re-publish MDR recordings made in the last 48 hours that are missing.

If you notice any missing lecture capture presentations please submit a ticket at: https://helpdesk.fau.edu/TDClient/Requests/ServiceDet?ID=4432

We apologize for the disruptions

Posted in Instructional Technologies, Lecture Capture

Mediasite Service Disruption

Posted on January 26, 2019 at 11:24 am by acampb28

The scheduled maintenance that began at 12:01AM last night resulted in performance issues in the environment. Some sites on the environment are currently offline. Engineers are investigating and restoring services as quickly as possible. We will send out another notice when the situation has been fully resolved and/or as more details become available.

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite Service Degradation

Posted on January 22, 2019 at 7:36 pm by acampb28

The degraded Mediasite service has been resolved.

Posted in Instructional Technologies, Lecture Capture

Mediasite Service Degradation

Posted on January 22, 2019 at 4:59 pm by acampb28

Mediasite is reporting degraded service across all their services. OIT is monitoring the situation. Users can expect possible intermittent slowness or error messages while video continues to play.

Posted in Instructional Technologies, Lecture Capture

Mediasite Maintenance

Posted on January 21, 2019 at 8:00 am by acampb28

Sonic Foundry will be performing maintenance on the Mediasite Cloud Servers during their scheduled maintenance window on January 26th between 1:01AM EST and 5:00AM EST. This maintenance requires taking the environment offline, and as such Mediasite will not be available during this window. We do not expect any downtime before or after the designated window.

Posted in Instructional Technologies, Lecture Capture

[RESOLVED] Email Icons in MyFAU Missing

Posted on January 18, 2019 at 12:04 pm by ann

The MYFAU mail icon issue has been resolved.

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We are currently experiencing a problem with email icons missing in MyFAU. We are working on resolving the issue as soon as possible.

In the meantime, to access email please use the following links:

Students: mymail.fau.edu

Employees: outlook.fau.edu

Posted in Email

[RESOLVED] Intermittent telephone Issues

Posted on January 18, 2019 at 9:08 am by ann

****** UPDATE – 11:40AM*********

The issue with the phone system has been resolved. You are now able to call the university from the outside.

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We are currently experiencing some intermittent inbound phone system issues. This impacts when calling the University from outside the University.

We are working with the vendor to resolve the issue.

We apologize for the inconvenience this may cause.

OIT

Posted in Network and Telecom

OIT Systems Maintenance – Thurs. Jan 17 from 3:00AM to 7:00AM

Posted on January 15, 2019 at 2:11 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/17/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Web-based User authentication system maintenance
Description of change: Migrate the CAS SSO services database to a new database
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: Single Sign On
Affected systems: Single-sign on servers and databases
Expected End-user impact: During this time no end user impact is expected.

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Identity Management System Updates
Description of change: Applying security patches to the identity management system (OIM) and bug fixes for account claiming.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
OIT Units involved in the change IDM Team
Affected services: Account Self Service
Affected systems: OIM web servers
Expected End-user impact: During this time no end user impact is expected.

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Banner Admin Pages Maintenance
Description of change: Restart Banner Admin pages with updated Oracle DB library.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Admin Pages
Affected systems: Banner XE server
Expected End-user impact: Banner Admin Pages will be unavailable during the restart.

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Banner Maintenance
Description of change: OIT will be upgrading the Application Navigator module (BANNER XE) and patching the Mass Data Update Utility module (BANNER 8) during the FAUP maintenance window on Thursday, January 17, 2019.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER (8 and XE)
Expected End-user impact: During this time, no end user impact is expected

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University accreditation system upgrade
Description of change: OIT will be upgrading the software used for accreditation on request of the vendor
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: http://xitracs.fau.edu
Affected systems: xitracs
Expected End-user impact: The http://xitracs.fau.edu site will be unavailable during the window

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Posted in Banner and Admin Systems, Network and Telecom, Systems

Canvas Mandatory Course Entry Quiz – Maintenance

Posted on January 14, 2019 at 9:58 am by mramsey

Canvas Mandatory Course Entry Quiz was not showing up for users with High Contrast UI Setting Enabled for Canvas. We have corrected the problem and will be deploying the change to production shortly. The Quiz may be unavailable for a short period of time while the changes are deployed.

Posted in Uncategorized