Cloud services have been restored, and at this time we do not anticipate any further disruptions
Restoration of the services did require restoring from a prior database backup for the site. You may need to re-publish MDR recordings made in the last 48 hours that are missing.
If you notice any missing lecture capture presentations please submit a ticket at: https://helpdesk.fau.edu/TDClient/Requests/ServiceDet?ID=4432
We apologize for the disruptions
The scheduled maintenance that began at 12:01AM last night resulted in performance issues in the environment. Some sites on the environment are currently offline. Engineers are investigating and restoring services as quickly as possible. We will send out another notice when the situation has been fully resolved and/or as more details become available.
The degraded Mediasite service has been resolved.
Mediasite is reporting degraded service across all their services. OIT is monitoring the situation. Users can expect possible intermittent slowness or error messages while video continues to play.
Sonic Foundry will be performing maintenance on the Mediasite Cloud Servers during their scheduled maintenance window on January 26th between 1:01AM EST and 5:00AM EST. This maintenance requires taking the environment offline, and as such Mediasite will not be available during this window. We do not expect any downtime before or after the designated window.
The MYFAU mail icon issue has been resolved.
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We are currently experiencing a problem with email icons missing in MyFAU. We are working on resolving the issue as soon as possible.
In the meantime, to access email please use the following links:
Students: mymail.fau.edu
Employees: outlook.fau.edu
****** UPDATE – 11:40AM*********
The issue with the phone system has been resolved. You are now able to call the university from the outside.
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We are currently experiencing some intermittent inbound phone system issues. This impacts when calling the University from outside the University.
We are working with the vendor to resolve the issue.
We apologize for the inconvenience this may cause.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/17/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Web-based User authentication system maintenance
Description of change: Migrate the CAS SSO services database to a new database
Downtime window start: 4:00 AM
Downtime window end: 5:00 AM
Affected services: Single Sign On
Affected systems: Single-sign on servers and databases
Expected End-user impact: During this time no end user impact is expected.
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Identity Management System Updates
Description of change: Applying security patches to the identity management system (OIM) and bug fixes for account claiming.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
OIT Units involved in the change IDM Team
Affected services: Account Self Service
Affected systems: OIM web servers
Expected End-user impact: During this time no end user impact is expected.
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Banner Admin Pages Maintenance
Description of change: Restart Banner Admin pages with updated Oracle DB library.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Banner Admin Pages
Affected systems: Banner XE server
Expected End-user impact: Banner Admin Pages will be unavailable during the restart.
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Banner Maintenance
Description of change: OIT will be upgrading the Application Navigator module (BANNER XE) and patching the Mass Data Update Utility module (BANNER 8) during the FAUP maintenance window on Thursday, January 17, 2019.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: No service impact expected
Affected systems: BANNER (8 and XE)
Expected End-user impact: During this time, no end user impact is expected
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University accreditation system upgrade
Description of change: OIT will be upgrading the software used for accreditation on request of the vendor
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: http://xitracs.fau.edu
Affected systems: xitracs
Expected End-user impact: The http://xitracs.fau.edu site will be unavailable during the window
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Canvas Mandatory Course Entry Quiz was not showing up for users with High Contrast UI Setting Enabled for Canvas. We have corrected the problem and will be deploying the change to production shortly. The Quiz may be unavailable for a short period of time while the changes are deployed.
OIT will be performing emergency network maintenance tomorrow morning from 7:00 a.m. until 7:30 a.m. to replace a failed component in core network equipment. We do not anticipate any disruption in network connectivity during the maintenance window.