Work on fully restoring service continues at the cloud provider. OIT continues to monitor the situation and will provide updates as they become available. You may still experience intermittent performance and accessibility issues during the recovery.
The Mediasite US cloud servers are intermittently inaccessible. The vendor is aware of the situation and will keep FAU informed as the situation progresses. In the meantime users occasionally may not be able to access Mediasite videos or the MyMediasite portal in canvas.
The Jupiter network maintenance has been completed.
Thank you
OIT will be performing network maintenance in Jupiter on Sunday, February 11 from 11:30 p.m. until 1:30 a.m. Due to the nature of the maintenance, users may experience an intermittent network outage lasting approximately 2 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.
Thank you
Vendor maintenance completed
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The Starfish Advising Software (aka Success Network) will be unavailable due to vendor maintenance on Friday 02/09/18 from 9:00 P.M. to 9:15 A.M Saturday 02/10/18. (EST). During these 12 hours, the system will be unreachable and the site will generate an error.
We will be performing maintenance on how Office 365 signs email for users with “@fau.edu” addresses. This will be a transparent change, no end user interaction is required.
Maintenance is completed. If you have any issues with sending email through Office 365 please open a ticket with the Help Desk with all relevant details.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 2/8/2017 from 3:00 AM to 9:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Patch Tomcat FAU Apps
Description of change: Applying latest patches for Apache Tomcat servers
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: FAU Fin Aid Quiz, Account Self Service, ACH Payments
Affected systems: tuna1p.fau.edu, tuna2p.fau.edu, boc22oimwebp1.fau.edu, boc22oimwebp2.fau.edu
Expected End-user impact: Users may lose access to websites running services.
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Security Enhancements for public facing web sites
Description of change: We are changing the cryptographic protocols that are allowed for the Banner production web sites that are public facing. Beginning on the 8th only TLS 1.2 will be allowed to those sites.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: All public Banner web sites (SSB, Ban XE, INB)
Affected systems:
BigIP
FAUP_boc22banxe_vs 131.91.101.187
PROD_banner_4444_vs 131.91.102.28
PROD_banner_8067_vs 131.91.102.28
PROD_banner_8862_vs 131.91.102.28
PROD_banner_9090_vs 131.91.102.28
PROD_banner_9292_vs 131.91.102.28
PROD_banner_9985_vs 131.91.102.28
PROD_banner_9990_vs 131.91.102.28
PROD_banner_https_vs 131.91.102.28
PROD_bannersso_443_vs 131.91.101.110
Expected End-user impact: Clients will need to be running an OS/Browser that supports TLS 1.2 to connect to the services hosted on these systems.
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Email Auditing Change
Description of change: We will be enabling mailbox auditing for office 365 mailboxes.
Downtime window start: 8:00 AM
Downtime window end: 9:00 AM
Affected services: Office 365/ Exchange Online
Affected systems: Office 365/ Exchange Online
Expected End-user impact: This will only be done to OIT users in Office 365 (members of FAU-GRP-V-OIT in active directory).
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Email Security Change
Description of change: We will be changing the way DKIM signs messages for fau.edu email addresses.
Downtime window start: 8:00 AM
Downtime window end: 9:00 AM
Affected services: Office 365/ Exchange Online
Affected systems: Office 365/ Exchange Online
Expected End-user impact: none
We will be configuring DKIM signing on flashgordon shortly. During the configuration the mail delivery service may be restarted multiple times. If you have issues sending mail through flashgordon please wait 10-15 minutes and then try again.
Maintenance is complete, if you experience any issues sending email through flashgordon please open a ticket with the help desk.
OIT will be performing network maintenance at all partner campuses and NWRDC on Tuesday February 6th from 5:00 a.m. until 6:00 a.m. and on the Boca Raton campus on Wednesday February 7th from 5:00 a.m. until 6:00 a.m. During the maintenance window on Tuesday, there will be a 15-20 minute network disruption preventing access to the internet and inter-campus communications at NWRDC and the Jupiter, Fort Lauderdale, Davie, Harbor Branch and Seatech campuses.. On Wednesday, there will be disruptions in connectivity to the BHRIC networks lasting between 15 and 20 minutes, but the remainder of the Boca Raton network including internet connectivity is expected to operate as normal with no disruption to service.