The issue has been resolved and the Online help desk system is back online.
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We are currently experiencing issues with our Online Help Desk ticketing system. We are working with our vendor to have the problem resolved as soon as possible.
We apologize for the inconvenience this may cause.
OIT
UPDATE 8:10AM
The migration has been completed and all ANDI drives are functioning as normal again. You may need to log off and back on in order for the drive to properly map.
We appreciate your patience during this time.
OIT
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UPDATE 8:05AM
We are still working on the migration of the ANDI drives. We will post another update at 8:30am.
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The migration of ANDI drives are taking longer than anticipated. We are closely monitoring the transfer but have no ETA as of yet. OIT will post another update at 8am. We apologize for any inconvenience.
Thank you,
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/04/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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OIT File Server Migration (ANDI drives)
When: 5:00AM – 5:30AM
Affected services: All file shares on fauandi1 and fauandi2
Affected systems: fauandi1, fauandi2
Description of maintenance: OIT will be migrating the fauandi1 and fauandi2 file servers to new hardware.
User impact: Existing mapped network drives pointing at fauandi1 and fauandi2 may become unmapped. Logging off and back on will map the drives again.
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We are experiencing minor performance issues on the original single sign on servers affecting logins to Reports.fau.edu, Student On Boarding, Banner Self Service and other central authentication services. We are currently rebooting the servers to increase their performance.
The network outage at the Ft. Lauderdale campus has been resolved.
Thank you
Apparently we had another power outage in Fort Lauderdale. Most of the network equipment recovered.
However, there appears to be an outage on the 9th floor.
We are looking into the issue
The network outage affecting remote campus locations has been resolved.
Thank you
Single Sign On Upgrade
When: 3:00AM – 7:00AM
Affected services: All login systems that utilize SSO.fau.edu including Blackboard, Workday, Office 365, Outlook 365, Owl Apps (Google Applications), and many others.
Affected systems: shibboleth1, shibboleth2, cas1, cas2, BigIP
Description of maintenance: The University Single Sign On infrastructure will be patched to provide enhanced usability for Office 365, Student Onboarding and better integration with legacy single sign on systems.
User impact: Single Sign On will be intermittently available during the upgrade.
The FAU network is experiencing an issue in the Switched Ethernet connectivity to all of the campus locations. We are working to resolve the issue.
Thank you
New Customer Alert: Production Tenants Experiencing Integration and Reporting Performance Issues – Ashburn Data Center
Type: Operations Workday Release: Workday 26 Jira: ENVOPS-57268
Status: Resolved
Update: August 2nd, 2016, 12:15pm PT:
Workday has cancelled all scheduled reports and reports sent to the W Drive that were submitted before August 2nd, 2016 at 9:25am PT. Process Monitor will show them as active. Please ignore this status and resubmit if needed. The status of the reports that were cancelled will automatically change to failed after 30 days.