[Resolved] Network at the Harbor Branch campus

The network at the Harbor Branch campus has been restored.

Thank you

Posted in Network and Telecom

Network at the Harbor Branch campus

We are experiencing some network issues resulting in degraded performance between the Boca Raton campus and the Harbor Branch campus. We are working to resolve the issue.

Thank you

Posted in Network and Telecom

[RESOLVED] Online Helpdesk System Unavailable

The issue has been resolved and the Online help desk system is back online.

 

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We are currently experiencing issues with our Online Help Desk ticketing system. We are working with our vendor to have the problem resolved as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

[RESOLVED] OIT File Server Migration (ANDI drives) still going

UPDATE 8:10AM

The migration has been completed and all ANDI drives are functioning as normal again. You may need to log off and back on in order for the drive to properly map.

We appreciate your patience during this time.

OIT

 

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UPDATE 8:05AM

We are still working on the migration of the ANDI drives. We will post another update at 8:30am.

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The migration of ANDI drives are taking longer than anticipated.  We are closely monitoring the transfer but have no ETA as of yet.  OIT will post another update at 8am.  We apologize for any inconvenience.

 

Thank you,

OIT

 

Posted in Systems

OIT Systems Maintenance, Thurs. Aug 4 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/04/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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OIT File Server Migration (ANDI drives)
When: 5:00AM – 5:30AM
Affected services: All file shares on fauandi1 and fauandi2
Affected systems: fauandi1, fauandi2
Description of maintenance: OIT will be migrating the fauandi1 and fauandi2 file servers to new hardware.​​
User impact: Existing mapped network drives pointing at fauandi1 and fauandi2 may become unmapped. Logging off and back on will map the drives again.

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Posted in Systems

SSO Maintenance

We are experiencing minor performance issues on the original single sign on servers affecting logins to Reports.fau.edu, Student On Boarding, Banner Self Service and other central authentication services. We are currently rebooting the servers to increase their performance.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

[Resolved] Partial Network Outage Fort Lauderdale

The network outage at the Ft. Lauderdale campus has been resolved.

Thank you

Posted in Network and Telecom

Partial Network Outage Fort Lauderdale

Apparently we had another power outage in Fort Lauderdale.  Most of the network equipment recovered.

However, there appears to be an  outage on the 9th floor.

We are looking into the issue

Posted in Uncategorized

[Resolved] carrier outage to remote FAU campus locations

The network outage affecting remote campus locations has been resolved.

Thank you

Posted in Network and Telecom

08/2/2016 Single Sign On Upgrade

Single Sign On Upgrade
When: 3:00AM – 7:00AM
Affected services: All login systems that utilize SSO.fau.edu including Blackboard, Workday, Office 365, Outlook 365, Owl Apps (Google Applications), and many others.
Affected systems: shibboleth1, shibboleth2, cas1, cas2, BigIP
Description of maintenance: The University Single Sign On infrastructure will be patched to provide enhanced usability for Office 365, Student Onboarding and better integration with legacy single sign on systems.
User impact: Single Sign On will be intermittently available during the upgrade. ​

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday