OIT Systems Maintenance, Thurs. Feb 8 from 12:01AM to 7:00AM

Posted on February 6, 2024 at 10:48 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/08/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on February 8th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/08/2024 1:00 AM
Downtime window end: 02/08/2024 7:00 AM
Affected services: Self-Service, Banner Admin
End-user impact: Banner and any services relying on Banner will unavailable during this time.

Banner Database Change
Description of change: OIT will be performing some parameter changes in the Banner Production Database
Downtime window start: 02/08/2024 6:00 AM
Downtime window end: 02/08/2024 6:30 AM
Affected services: Banner
End-user impact: Banner and any services relying on Banner will unavailable during this time.

Server Move
Description of change: OIT will be moving an authentication system to a different location
Downtime window start: 02/08/2024 6:30 AM
Downtime window end: 02/08/2024 6:45 AM
Affected services: Active Directory
End-user impact: No end-user impact expected during this time

Posted in Banner and Admin Systems, Systems, Uncategorized

Acrobat Pro 2020 Sign-In Issues

Posted on February 2, 2024 at 2:57 pm by ann

OIT has received reports about sign-in/licensing issues with Acrobat Pro 2020. We have confirmed this is an issue on Adobe’s end and they are investigating the issue. We will update once they have resolved the issue.

We apologize for any inconvenience this may cause.

OIT

Posted in Uncategorized

OIT Systems Maintenance, Thurs. Feb 1, from 12:01AM to 7:00AM

Posted on January 30, 2024 at 10:53 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/01/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server network migration
Description of change: OIT will be making network changes to servers which will impact their availability
Downtime window start: 02/01/2024 3:00 AM
Downtime window end: 02/01/2024 6:00 AM
Affected services: Most services will be impacted by this changes for a brief moment
End-user impact: Any service may become unavailable for short periods of time during the window

Server Maintenance
Description of change: OIT will make some configuration changes to user account information servers (LDAP) to accommodate new projects.
Downtime window start:02/01/2024 5:00 AM
Downtime window end: 02/01/2024 6:00 AM
Affected services: Applications that rely on the OUD (Oracle Unified Directory) LDAP servers for authentication or information.
End-user impact: No end-user impact is expected.

Posted in Network and Telecom, Systems

[RESOLVED] Microsoft Teams Service Degradation

Posted on January 26, 2024 at 1:32 pm by ann

Microsoft is currently experiencing degraded performance issues with Microsoft Teams. This will impact sending and receiving Teams messages as well as logging in to Teams.

Updates will be posted as they become available from Microsoft.

We apologize for the inconvenience this may cause.

Posted in Systems

OIT Systems Maintenance, Thurs. Jan 25 from 12:01AM to 7:00AM

Posted on January 23, 2024 at 4:25 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/25/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

VPN Client Maintenance
Description of change: OIT will be making a configuration change to advanced VPN clients to prevent an authentication issue with newer client builds. We will also be pushing out client upgrades.
Downtime window start: 01/25/2024 8:00 AM
Downtime window end: 01/25/2024 8:05 AM
Affected services: Advanced VPN clients
End-user impact: Users of the advanced VPN client will perform SSO authentication using their default browser instead of the FortiClient built-in browser.
Windows advanced client users will also be prompted to reboot their computer for a client upgrade. Mac users will be prompted for an upgrade but not required to reboot.

SMS Compliance
Description of change: We are incorporating language in the Native App, Banner, GradCas, and Owldone to obtain consent from students regarding SMS messages. This is to ensure compliance with regulatory requirements.
Downtime window start: 01/25/2024 3:00 AM
Downtime window end: 01/25/2024 8:00 AM
Affected services: Native App, Banner, GradCas, and Owldone
End-user impact: No end-user impact is expected during this time.

Admissions Application Upgrade
Description of change: OIT will be performing an upgrade to the Graduate Admissions Applications
Downtime window start: 01/25/2024 7:00 AM
Downtime window end: 01/25/2024 7:05 AM
Affected services: College of Business Graduate Admissions Application, Study Group Admissions Application
End-user impact: The application will be offline for a few minutes at 7 am

BHRIC Server Maintenance (SHS SQL Server)
Description of change: OIT will migrate the SHS SQL server to a new environment. This impacts SHS and CAPS using the software Clockwork.
Downtime window start: 01/26/2024 9:00 PM
Downtime window end: 01/28/2024 9:00 PM
Affected services: Clockwork (Scheduling App)
End-user impact: During this time programs that write to this database will be offline.

Posted in Banner and Admin Systems, Research Computing, Systems

[RESOLVED] Banner Admin performance issues

Posted on January 18, 2024 at 3:41 pm by nbaran1

Banner is functioning as expected and this issue has been resolved. Thank you for your patience.

_______________________________________________________________________________________________________________

We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Uncategorized

Banner Admin performance issues

Posted on January 18, 2024 at 2:15 pm by nbaran1

OIT

Posted in Banner and Admin Systems, Uncategorized

OIT Systems Maintenance, Thurs. Jan 18 from 12:01AM to 7:00AM

Posted on January 16, 2024 at 2:26 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/18/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Updates
Description of change: OIT will apply some updates to identify students who meet the requirements for General Education
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Banner Updates
Description of change: OIT will apply some updates to allow “Graduate Warning” to appear on official transcripts
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Application Updates
Description of change: OIT will apply updates to allow Slate integrations in Banner.
Downtime window start: 01/18/2024 3:00 AM
Downtime window end: 01/18/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Server Maintenance
Description of change: OIT will be updating the software on one of its management servers.
Downtime window start: 01/18/2024 6:00 AM
Downtime window end: 01/18/2024 7:00 AM
Affected services: Advanced VPN clients
End-user impact: Advanced VPN clients will show that they are disconnected from their management server. This will not impact VPN/remote access.

Application Update
Description of change: OIT will update the FAU logo used for DUO prompts.
Downtime window start: 01/18/2024 8:00 AM
Downtime window end: 01/18/2024 8:10 AM
Affected services: Duo Security Prompts
End-user impact: No end-user impact is expected during this time.

Posted in Uncategorized

[RESOLVED] Zoom recording import to Mediasite issue

Posted on January 12, 2024 at 7:32 am by acampb28

Zoom imports to Mediasite have resumed.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing

Zoom recording import to Mediasite issue

Posted on January 11, 2024 at 12:21 pm by acampb28

Currently, recordings made in zoom and configured for import to Mediasite are not being imported. OIT is working with the vendor to investigate and remedy this issue.

Manual upload via My Mediasite is still available.

Posted in Canvas / LMS, Lecture Capture, Video Conferencing