Direct links to Mediasite presentations are inaccessible and reporting a configuration error. OIT is aware of the issue and actively working with the vendor towards a solution.
Mediasite Channels accessed via Canvas appear to still be operational.
Direct links to Mediasite presentations are inaccessible and reporting a configuration error. OIT is aware of the issue and actively working with the vendor towards a solution.
Mediasite Channels accessed via Canvas appear to still be operational.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks between 07/31 and 8/2/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
uAchieve Server Maintenance
Description of change: OIT will be updating the uAchieve server
Downtime window start: 07/31/2024 11:00 PM
Downtime window end: 08/01/2024 12:00 AM
Affected services: uAchieve ( DARS ) – Degree Audits
End-user impact: uAchieve will be unavailable during this time.
Server Maintenance
Description of change: OIT will be performing server maintenance on Single-Sign-On from 11:00pm to 12:00am on July 31st, 2024. This during this time, there may be interruptions logging into FAU services but we do not expect end-user impact.
Downtime window start: 07/31/2024 11:00 PM
Downtime window end: 08/01/2024 12:00 AM
Affected services: Potentially all services using SSO
End-user impact: This during this time, there may be interruptions logging into FAU services but we do not expect end-user impact.
Oracle Database Patch on Production
Description of change: OIT will be applying Oracle database patches.
Downtime window start: 08/01/2024 4:00 AM
Downtime window end: 08/01/2024 6:30 AM
Affected services: FrevvoApi, Egrades, Grouper, Graduate Admissions Application, Undergraduate Admissions Application, User Manager
End-user impact: The services listed will be unavailable during.
MYFAU Upcoming Release
Description of change: OIT will be updating MYFAU to include a new feature, Daily Course Schedule, and template update to bring pages up to new code standards.
Downtime window start: 08/01/2024 5:00 AM
Downtime window end: 08/01/2024 6:00 AM
Affected services: MYFAU
End-user impact: No end-user impact is expected during this time. Students will be able to see the Daily Course Schedule after the update.
Modification to AMCAS Email Update
Description of change: OIT will be modifying the Email update in Banner to prevent the email address to revert back to the student’s original email.
Downtime window start: 08/01/2024 6:00 AM
Downtime window end: 08/01/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.
Slate Decisions GPA Loading
Description of change: OIT will be modifying the Slate integration to include new data points. No impact to systems are expected.
Downtime window start: 08/01/2024 6:00 AM
Downtime window end: 08/01/2024 8:00 AM
Affected services: Banner
End-user impact: No impact to systems are expected.
Update certificates for fau.edu
Description of change: OIT will be updating some TLS certificates prior to expiration to prevent interruption of services.
Downtime window start: 08/02/2024 12:00 AM
Downtime window end: 08/02/2024 12:05 AM
Affected services: We do not anticipate any impact as a result of this change, however HTTPS services will present a newer certificate to clients for any new sessions.
End-user impact: We do not anticipate any end user impact as a result of this change.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/25/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
Description of change: OIT will be performing server maintenance on uAchieve from 12:00am to 4:00am on July 25th, 2024 and will be unavailable during that time.
Downtime window start: 07/25/2024 12:00 AM
Downtime window end: 07/25/2024 4:00 AM
Affected services: uAchieve
End-user impact: uAchieve will be unavailable during this time.
Banner Tables Update For Licensure Programs
Description of change: OIT will update Banner tables for Licensure programs.
Downtime window start: 07/25/2024 6:00 AM
Downtime window end: 07/25/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.
Load Decision GPA to Banner in the Decision Posting Process
Description of change: OIT will update a table in Banner related to the decision process
Downtime window start: 07/25/2024 6:00 AM
Downtime window end: 07/25/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/18/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on July 18th, 2024. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Docs will be unavailable.
Downtime window start: 07/18/2024 12:00 AM
Downtime window end: 07/18/2024 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Docs, Undergraduate Application
End-user impact: MyOwl Services, Owl KPIs,Owl Docs, Undergraduate Application will be unavailable during this time.
PeopleFirst Integration Update
Description of change: Make changes to the PeopleFirst integration update to resolve reported issue (Hospitalization deductions were taken multiple times)
Downtime window start: 07/18/2024 6:00 AM
Downtime window end: 07/18/2024 8:00 AM
Affected services: Workday
End-user impact: No end-user impact is expected during this time.
Server maintenance
Description of change: OIT will be upgrading Student Information System servers
Downtime window start: 07/18/2024 9:00 AM
Downtime window end: 07/18/2024 5:00 PM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.
We are currently experiencing partial service outage with OwlDone. Students with the housing module may be logged out from the system automatically. We are aware of the issue and are working to resolve it as soon as possible.
OIT
Services have been restored
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Services that utilizes CAS such as Banner and Student Self Service are not available at the moment.
We apologize for the inconvenience and are working on resolving the issue.
OIT
The error preventing the loading of Mediasite channels has been resolved.
Some users will see an error when attempting to browse Mediasite Channels. OIT is aware of the issue and is working with the vendor towards a resolution.
Our MSP has restarted services, and upon testing Banner Admin is now reachable. Thank you.
Our Banner Appnav/Admin application is currently unavailable. We sent the information to our Managed Services Provider so we can restart all services and identify the issue. Users will receive a white screen when trying to login to Banner Admin. We will provide information once the issue has been corrected.
Thank you.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/11 and Saturday, 7/13/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Data Center Storage Maintenance (Netapp Production Cluster)
Description of change: OIT is performing maintenance on the Netapp Production Cluster to prepare for upgrades.
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 6:30 AM
Affected services: Work is only being performed on one of the two redundant switches, so no downtime is expected but there is a potential to affect all services dependent on NetApp storage, including major ones, such as: Banner, Oracle Identity Manager (OIM), Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapps, Edocs, and Papercut to name a few.
End-user impact: End-user impact is not expected. However, if any issues occur during maintenance, services may be impacted.
PeopleFirst Integration Update
Description of change: OIT is making changes to the PeopleFirst integration update to resolve reported issue (Hospitalization deductions were taken multiple times)
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 8:00 AM
Affected services: Workday will be updated.
End-user impact: Staff
Slate Decision Codes and Attributes Crosswalks For Decisioning in Banner
Description of change: OIT have created a process to load attributes or contact types in the process of decision posting from Slate to Banner.
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 8:00 AM
Affected services: Banner
End-user impact: Students
Database Server Change
Description of change: This multiphase efforts to reestablish dataguard. In this phase OIT will make configuration changes and restart the portion of the application.
Downtime window start: 07/11/2024 5:00 AM
Downtime window end: 07/11/2024 6:00 AM
Affected services: University frevvo forms application.
End-user impact: All Students and Staff
VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 10:00 a.m. until 8:00 p.m. on Saturday July 13th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced or Basic VPN.
Downtime window start: 07/13/2024 10:00 AM
Downtime window end: 07/13/2024 8:00 PM
Affected services: Advanced VPN
End-user impact: We anticipate inimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.