A bad fiber line on the Jupiter Campus is affecting the Research Computing equipment performance. The infrastructure team is investigating and during this investigation logins and file system operations will be impacted for short periods of time. We will update this post as we learn more.
Zoom services appear to be restored at this time. Zoom is in the process of applying a nationwide fix and it appears FAU’s service has already been restored.
Zoom is experiencing intermittent issues where users may not be able to sign in. Updates will be provided as new information becomes available.
Aug 24, 10:58 Update – We are in the process of deploying a fix across our cloud. Service has been restored already for some users. We are continuing to roll this out to complete the fix for any users still impacted.
Aug 24, 09:50 Identified – We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue.
Aug 24, 08:51 Investigating – We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them.
08-23-2020 5:00 pm – 5:30 pm
OIT will be updating the Single Sign-on System to correct a performance issue that was recently discovered. During this window, there will be a short period of time where users receive an error when attempting to login to any single sign-on enabled service.
We are currently experiencing an issue with single sign on and you may possibly experience delayed logins or receive an error upon trying to access an FAU service such as Canvas, MyFAU, or Workday. We are currently investigating the cause to resolve as soon as possible.
OIT
At this time we have identified an issue with accessing our Duo Administration site and there may be delays or timeouts with other Duo authentications, such as push notifications and SMS authentications.
Please see the status provided by Duo:
We are currently investigating an issue with authentication delays, timeouts, and issues loading the Duo Authentication Prompt iframe on multiple deployments. We are working to correct the issue as soon as possible.
We will update this status once more information is available.
OIT
The University Single Sign On System will briefly undergo maintenance from 6:00 am to 7:00 am Thursday, August 20. During this period users may be unable to login to Canvas, Workday, Banner Self Service, OwlDone, Google Applications, Office 365, Ezproxy, and other Single Sign On supported services.
If you continue to experience difficulty accessing any services past 7:00 am, please contact the Help Desk at your earliest convenience.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 0/13/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single Sign On update
Description of change: The University single sign on system will be updated to apply a permanent fix for script popup errors experienced for local installs of Hyland and Webex. Updates will also be applied for a future integration of Okta for the Board of Governors and a fix for an error in OmniUpdate. Users may experience a short period where they cannot login during this maintenance.
Downtime window start: 8/13/2020 6:00 AM
Downtime window end: 8/13/2020 7:00 AM
Affected services: All services that use single sign on.
Expected End-user impact: During this time, single sign on will go offline for 1-5 minutes while the system restarts. Users may experience a short period where they cannot login during this maintenance.
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The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, August 7th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
The University Single Sign On System will briefly undergo maintenance from 6:00 am to 7:00 am Thursday, August 6. During this period users may be unable to login to Canvas, Workday, Banner Self Service, OwlDone, Google Applications, Office 365, Ezproxy, and other Single Sign On supported services.
If you continue to experience difficulty accessing any services past 7:00 am, please contact the Help Desk at your earliest convenience.