Tbe student 2factor enrollment tool and prompt will be updated with new and improved messaging at 5 pm Friday November 22, 2019.
Tbe student 2factor enrollment tool and prompt will be updated with new and improved messaging at 5 pm Friday November 22, 2019.
On Friday November 22nd at 4pm OIT and the vendor will be performing a software upgrade on the Cisco Meeting Server.
During this time Virtual Meeting rooms will be unavailable. Contact videoconferencing for alternatives or use WebEx. All FAU members have access to WebEx with their FAUNET ID; You may login to WebEx at https://fau.webex.com
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/21/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Financial Aid MiniTerm implementation
Description of change: OIT will be making modifications to the following items which are required for MiniTerm implementation:
1. Created the function for use in FAU Financial Aid to calculate a given student’s Aid Period.
2. Modified short term advance approval process for mini terms.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is expected.
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Fix a production issue with multiple active @health.fau.edu email addresses.
Description of change: OIT will be fixing the AMCAS loading process to resolve an issue with multiple active @health.fau.edu email addresses.Type of
Downtime window start 11/21/2019 3:00 AM
Downtime window end 11/21/2019 5:00 AM
Affected services: The AMCAS loading process
Expected End-user impact: During this time, no end-user impact is expected.
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BANNER 8X/XE pre-requisite General and Student upgrades/patches/administrative pages installation
Description of change: OIT will be promoting and installing the necessary releases which are pre-requisite to the Financial Aid and Accounts Receivable modules of the BANNER 8X/XE systems which have been requested for compliance.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: BANNER 8X/XE systems
Expected End-user impact: During this time, the Banner system will be unavailable while the new code is installed.
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Financial Aid
Description of change: OIT will apply a new function to calculate Bright Futures award amount,. This will be used to:
Verify that a student’s Bright Futures award amount is correct before disbursing the aid and estimate bright futures amounts on newly admitted (eligible) students
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Banner Financial Aid
Expected End-user impact: During this time, no end-user impact is expected.
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The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 11/20/2019
This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.
You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.
Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/14/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Maintenance
Description of change: OIT will be deploying an authentication server in Azure.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Active Directory
Expected End-user impact: During this time, no end-user impact is expected.
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At approximately 8:15 pm 11/6/19, we received reports that Canvas was unavailable. The Instructure status at https://status.instructure.com/ shows the issue was identified and they are working on a fix. At approximately 8:30pm 11/6/19, Canvas was properly loading and access was restored.
We will monitor the status and post any updates.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Account Self Service (accounts.fau.edu)
Description of change: OIT will be Installing patches and updates to backend services. We are also modifying datasources of AD Student, Faculty and Employee Groups.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.
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Personal information page
Description of change: OIT will be updating the student personal page. Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Banner Self Service personal information page
Expected End-user impact: During this time, no end-user impact is expected. After the change, students will be directed to new personal information page for updating of phone, addresses, and emergency contacts.
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Apple upgrade for enhanced features.
Description of change: OIT will be upgrading Apple Device Enrollment Program (DEP) to Apple School Manager.
Downtime window start: 6:00 AM
Downtime window end: 6:30 AM
Affected services: Apple DEP services will be migrated to Apple School Manager.
Expected End-user impact: During this time, no end-user impact is expected.
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Banner EDI Data Cleanup
Description of change: OIT will apply some updates in Banner to ensure Advance Placement courses are applied properly.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Banner
Expected End-user impact: During this time, no end-user impact is expected.
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On Tuesday, November 5, 2019, between 5:00 am and 6:30 am, OIT will upgrade the network in the FAU Student Union Building on the Boca Raton Campus. Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 minutes during this window.
Thank you
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/31/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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AutoAdvisor update for Mini Terms
Description of change: OIT will make AutoAdvisor mini term compliant and make the program stop dropping unregistered students after 3 weeks into a semester.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: AutoAdvisor
Expected End-user impact: During this time, no end-user impact is expected.
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BHRIC Backups
Description of change: OIT will be moving backups of the BHRIC profile servers from our SAN and NetVault to a cloud service provider.
Downtime window start: 3:00 AM
Downtime window end: 10/31/2019 6:00 AM
Affected services: BHRIC File Services
Expected End-user impact: During this time, no end-user impact is expected.
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This issue has been resolved.
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The TouchNet payment processing system is currently experiencing intermittent issues during the payment process.
We are currently working on a resolution, and will update when it is resolved.