On Tuesday and Wednesday, June 13 and 14, 2017, between 5:00 am and 6:00 am, OIT will perform maintenance on the wireless network in the student residence areas. This upgrade will cause an interruption to the fau, fauwpa2, and fauguest wireless networks in the student residence halls. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Thank you
On Saturday, June 10, 2017, between 12:00 am and 6:00 am, OIT will upgrade the network in the FAU Engineering East (96) and Engineering West (36) buildings. This upgrade will cause intermittent interruptions to the network, wireless, and telephones in the Engineering East and West buildings. If you experience difficulties after the times outlined above, please contact the FAU help desk at http://www.fau.edu/helpdesk or 561-297-3999 for immediate assistance.
Thank you
The Undergraduate Admissions application (apply.fau.edu) is back online.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/08/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Single Sign On (SSO) maintenance
Description of change: We will be updating the Single Sign On logout screen to include the following changes:
1. Remove Blackboard and Exchange WebMail links
2. Add Canvas link
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All Single Sign on systems may go offline including, Canvas, Blackboard, Workday, Google Applications, Office 365, and many more.
Affected systems: shibboleth1, shibboleth2, shibboleth3
Expected End-user impact: During the maintenance window, access to applications utilizing FAU NetID logins may be intermittently unavailable including Canvas, Blackboard, Workday, Google Applications, and Office 365
*************************************************************************************
Server maintenance
Description of change: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Labs print server, Appadmin, Canvas import tool, Networking DHCP server, PaperCut, Talisma, College of Medicine admissions website, AFTSS server, University Police – wireless lock control, High Performance Computing Primary DNS and Web Server, IDM, eGrades and BbGoogle, Starfish, Undergrad app, Middleware Identity Management
Affected systems: appadmin, as5, boc22canvascli, boc22cm102srv10, boc22cm102vrt101mrtg, boc22ora09, boc22pcapp01, boc22pclyprt01, boc22pcoffice01, boc22talweb2, comvmpsql1, comvmweb1, comvmwebdev1, controller, dsr2, dsr3, dsr5, duo, hpc, idm2, idm4p-oel6, madcat1p, pinky, shibboleth2, starfish, ugapp2, wildflymc1, wildflymc2, yakko
Expected End-user impact: During the maintenance window, access to services including eGrades, Talisma, Lab Printing, Undergrad admission applications, and College of Medicine admission applications will be intermittently unavailable.
*************************************************************************************
Network Registration maintenance
Description of change: The network registration system will be receiving an updated theme and be switched to a more reliable authentication mechanism.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: All services running on Talon.fau.edu including Chessboard, PrivateEye, Google Password Reset, Password Testing Tool, and others will be affected by this update.
Affected systems: talonx1, talonx2
Expected End-user impact: During the maintenance window, access to network registration and other services at the talon.fau.edu domain name may be intermittently unavailable.
*************************************************************************************
Boca Desktop Software Changes
Description of change: Alertus Desktop software will be installed on user computers.
Downtime window start: 3:30 AM
Downtime window end: 4:00 AM
Affected services: N/A
Affected systems: User PCs within FAU\BOC OU
Expected End-user impact: No end-user impact regarding service access is expected. New software will be pushed to computers on Boca campus and part of the FAU Active Directory Domain. As a result, there will be a new icon in the system tray. This icon will be for the new desktop alert system.
*************************************************************************************
Oracle database maintenance
Description of change: Applying the Oracle upgrade to FAUDW db on host odsprod
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: FAUDW production environment. Webfocus won’t be able to connect to the FAUDW database.
Affected systems: Odsprod
Expected End-user impact: During the maintenance window, access to Webfocus will be intermittent
*************************************************************************************
Oracle quarterly DB patches (odsprod)
Description of change: Applying Oracle PSU to DB’s on host odsprod
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: ODS and FAUDW production environment. Webfocus won’t be able to connect to the ODS or FAUDW databases
Affected systems: Odsprod
Expected End-user impact: Users will be unable to login to ODS or FAUDW during the period the database is offline. This should be no longer than 1 hour.
*************************************************************************************
Verasmart upgrade
Description of change: Upgrading Verasmart phone billing server to version 11.3
Downtime window start: 11:00 PM
Downtime window end: 12:00 AM
Affected services: Phone billing
Affected systems: Boc22comm1
Expected End-user impact: No end-user impact is expected.
*************************************************************************************
Identity Management Maintenance
Description of change: OIT will be performing maintenance on our Identity Management System.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: OIM, OUD, MyFAU, Waveset
Affected systems: boc22oimp1, boc22oimp2
Expected End-user impact: Changes are being performed on services that Google Applications, MyFAU and password changes rely on. No end-user impact is expected.
*************************************************************************************
Server maintenance
Description of change: Maintenance will be performed on a redundant DNS server. DNS servers allow a user to access websites and services by using an easy-to-remember name
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: External facing DNS
Affected systems: ns1
Expected End-user impact: No end-user impact is expected.
The emergency telecom maintenance scheduled for Friday, June the 2nd has been completed.
Thank you
On Friday, June 2, 2017 from 4:00 am until 7:00 am, OIT will be performing emergency maintenance on the call center system. During this time users will not be able to reach the call center.
Thank you
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/01/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
***************************************************
Google Applications Single Sign On (SSO) Update
When: 5:00AM – 6:00AM
Affected services: Google Applications
Affected systems: Google Applications, OwlApps
Description of maintenance: OIT will convert Google Applications authentication from CAS to Saml 2.0
User impact: Authentication to Google Applications may be interrupted during the conversion. Users should try to log in again after maintenance is completed.
***************************************************
Upgrade multiple systems – unavailable during upgrade
When: 3:00AM – 4:00AM
Affected services: Undergrad Application, SACS, Remote Management, College of Science web, Networking What’s up, Networking napalm, Shoutcast, Labs XenApp, vCenter, Middleware monitoring system, Middleware monitoring/management system, User Services account management tool
Affected systems: boc22cm102srv1, boc22vcenter1, boc22whatsup, chessboard, cosweb1
cuttlefish, dsr6, eprint2, jenkins2, lintalon1, mcclient, napalm, piwik1, remotecon, s165n113, sacs, sepiidae, shoutcast, tuna2p, ugapp3, ugapp4, XenAPP00, XenAPP01, XenAPP02
Description of maintenance: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs
User impact: The listed services may be unavailable for approximately 5 minutes during the window
***************************************************
Recreate dnsjup2 virtual machine
When: 4:00AM – 5:00AM
Affected services: DNS
Affected systems: dnsjup2 [131.91.213.91]
Description of maintenance: OIT is deleting and recreating the dnsjup2 VM using the same virtual hard disk. This is being done because this VM shares the same VM id as dnsboc1 and is causing various issues with SCVMM managing the clusters they reside on as well as the VMs themselves.
User impact: Any systems that rely on dnsjup2 for name resolution will fail during the change window.
***************************************************
Replace NS with new Linux VM
When: 4:30AM – 5:00AM
Affected services: External facing DNS
Affected systems: ns
Description of maintenance: OIT is replacing an old Solaris branded computer server that is functioning as ns (one of three external facing domain name servers) with a new VM that is running the Linux operating system.
User impact: No expected end-user impact
***************************************************
Appworx Production Upgrade
When: 5:00AM – 6:00AM
Affected services: Appworx
Affected systems: enzo, bannerprd
Description of maintenance: OIT is upgrading Appworx production to latest release
User impact: Appworx and Appworx jobs will be unavailable during this time
***************************************************
Blackboard Restarts
When: 5:00AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: OIT is restarting blackboard application servers to fix an analysis issue that some professors may be having.
To start with the ramp down of blackboard we will only be bringing up 4 user facing app servers.
User impact: Blackboard will be intermittently unavailable between 5 and 6 AM
***************************************************
FAU had intermittent connectivity issues to some services located on the Boca Raton campus between 6:00 a.m. and 6:50 a.m. today due to issues encountered during early morning maintenance. All services are expected to be working at this time.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/25/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
***************************************************
Upgrade NetApp cluster ONTAP to 8.3.2P9
When: 4:00AM – 7:00AM
Affected services: Not applicable
Affected systems: Not applicable
Description of maintenance: Upgrade NetApp Data ONTAP from 8.3.2P2 Cluster-Mode to 8.3.2P9 Cluster-Mode. The Cluster Update wizard fails over a node to its partner and then performs the upgrade and then fails the node back. The cluster is upgraded non-disruptively by performing what they call a rolling upgrade
User impact: There may be a slight pause when a user accesses his/her data if it’s during a period when the Cluster Update wizard is failing a node over or back.
***************************************************
Adding additional Resources for OIM (Oracle Identity Manager)
When: 5:00AM – 6:00AM
Affected services: Account claiming and password resets – https://accounts.fau.edu
Affected systems: boc22oimp1, boc22oimp2
Description of maintenance: OIT will be adding more resources to process user accounts.
User impact: Users will not be able to claim new accounts or change passwords while systems are restarted. Approximately 15 minutes
***************************************************
** RESOLVED **
The issue with helpdesk ticket creation and updates have been resolved.
*******************************************************************
Creation of new helpdesk tickets or updates to existing tickets are currently unavailable. We anticipate this issue to be resolved in the morning. Email updates to tickets can still be sent and will be queued until the issue is resolved.
We apologize for the inconvenience
Systems