OIT Systems Maintenance, Thurs. May 11, from 3:00AM to 7:00AM

Posted on May 10, 2017 at 3:33 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/11/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Various Banner XE Modules Upgrade
When: 12:00AM – 7:00AM
Affected systems: Banner XE Student Faculty grade entry, Banner XE Student self-service, Banner XE General Self-Service, Banner XE Student Advisor, Banner XE Student Academic history module, Banner XE Communication management module, Banner XE Student API module, Banner XE Ethos API DB module, Banner XE extensibility module, Banner XE DB upgrade modules
Description of maintenance: The Banner XE modules listed above will be upgraded during the maintenance window.
User impact: No end-user impact is expected

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Replace faudns with linux VM
When: 4:30AM – 5:00AM
Affected services: External DNS resolution
Affected systems: faudns​
Description of maintenance: OIT is replacing an old Solaris branded computer server that is functioning as faudns (one of three external facing domain name servers)​ with a new VM that is running the linux operating system.
User impact: No end-user impact is expected

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Oracle quarterly DB patches
When: 3:00AM – 7:00AM
Affected services: Blackboard
Affected systems: bbloracle
Description of maintenance: OIT is applying Oracle PSU to the following hosts/DB’s bbloracle – BBLP
User impact: Services listed above will be unavailable during restarts

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Posted in Banner and Admin Systems, Systems

Off Campus Connect (EZproxy) maintenance

Posted on May 10, 2017 at 1:32 pm by chris

On Thursday 5/11/2017, the EZproxy service will be undergoing maintenance from 3-6am.  During this time services normally accessed via https://login.ezproxy.fau.edu or http://ezproxy.fau.edu will not be available.

We apologize for any inconvenience this may cause.

OIT

 

Posted in Systems

Google Docs phishing Scam

Posted on May 3, 2017 at 5:16 pm by turner

Google is currently investigating a phishing email that is appearing as Google Docs. Please do not click on the link for any unknown shared google doc requests. If you have clicked the link, please make sure to change your Owl Apps and FAU password as soon as possible.

For further assistance resetting your password or any questions please contact the OIT help desk at 561-297-3999.

OIT

Posted in Educational Technologies, Email

On 5/4 @ 2AM – several systems down for emergency maintenance

Posted on May 3, 2017 at 3:21 pm by bland

The following services may be unavailable for approximately 15 minutes starting at 2AM on 5/4 while we resolve an issue with the host supporting these systems:

Single Sign-On

DHCP

University Police – AIM

Direct Access

SharePoint on-prem

Financial Aid site

Password sync

OIT Labs Camera services

Xitracs

Help desk ticket updates via email

We apologize for the inconvenience,

Systems

 

 

Posted in Systems

[RESOLVED] – Single-Sign On issues

Posted on May 2, 2017 at 8:13 am by ann

**** UPDATE 8:46AM *****

The issue with single-sign on has been resolved and all services have been restored at this time. You may need to close all open browser windows and open a new session before attempting to login.

We thank you for your patience during this time.

OIT

 

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We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.

We apologize for the inconvenience this may cause.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

Momentary Network Connectivity Issues

Posted on April 27, 2017 at 12:08 pm by ann

There were momentary network issues today around 11:30 while the network routed around an equipment failure. All devices appear stable at this time and we will continue to monitor for additional issues.

Posted in Network and Telecom

Upgrade Banner INB/Forms Servers – April 26 from 4:00AM to 5:00AM

Posted on April 25, 2017 at 8:53 pm by ann

Please be advised that OIT will be installing an update to Banner forms tomorrow morning between 4:00am and-5:00am. This update will resolve an issue with accessing Banner that is related to the new version of Java.

Banner will be unavailable during this time and once the update has been installed you may need to clear the Java cache on your computer(s). Below are instructions for Windows and Mac operating systems.

 To clear your Java cache in Windows:

  1. Click Start > Control Panel.
  2. Locate and double click the Java icon in the Control Panel.
  3. Click Settings under Temporary Internet Files.
  4. Click Delete Files.
  5. Select all boxes and click OK on Delete Temporary Files window.
  6. Click OK on Temporary Files Settings window.
  7. Click OK to close the Java Control Panel.

 To clear your Java cache in Mac OS X:

  1. Double click your Mac hard drive.
  2. Double click Applications.
  3. Double click Utilities.
  4. Double click Java Preferences.
  5. Click the Network tab.
  6. Click the Delete Files… button.
  7. You are prompted to delete your temporary files for Java. Make sure all boxes are selected with check marks. Click OK.
  8. Close the Java Preferences window.
Posted in Banner and Admin Systems

[RESOLVED] Intermittent blackboard login error

Posted on April 25, 2017 at 6:38 pm by turner

Issue has been resolved.

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Some users may experience an error trying to log into blackboard. We are currently investigating and working to resolve as soon as possible.

We apologize for the inconvenience.

OIT

Posted in Educational Technologies, Uncategorized

[Resolved] issue affecting Harbor Branch campus network

Posted on April 20, 2017 at 10:08 am by ken

The DNS issue on the Harbor Branch campus has been resolved.  The network is working properly.

Thank you

Posted in Network and Telecom

issue affecting Harbor Branch campus network

Posted on April 20, 2017 at 8:53 am by ken

There is a currently a DNS issue that is affecting some users on the Harbor Branch campus.  We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom