Instructure is currently working on issues with their Learning Management System CANVAS. Currently users will receive a message that Canvas is performing maintenance. The vendor is fully aware of the problems with their system, and is working on resolving it now. We are hoping to hear more from Instructure soon.
UPDATE: Workday has just posted that all their services are now fully operational. We have tested and everything is now working as expected.
ORIGINAL MESSAGE: Our Workday is currently experiencing performance issues. We are monitoring the status with our vendor now, and will report once it is operating normally.
[Resolved] This issue is no longer affecting the aforementioned tools and has been marked as “Resolved” by Respondus & other systems.
[UPDATE, May 1, 11:32am] The Lockdown Browser dashboard seems to be loading now. Canvas and Respondus have not updated their statuses yet, but the tool seems to be loading now.
Users accessing the instructor-side Lockdown Browser tool in Canvas are currently experiencing an error when trying to view their Lockdown Browser dashboard. This issue may be impacting other external tools and publisher systems (e.g., McGraw Hill Connect). We’ve reached out to the corresponding support teams and are investigating. Updates will be shared here as we get them. Exams with Lockdown Browser enabled are still 100% functional and are not experiencing issues.
Respondus has issued an update as well.
Issue resolved around 9:00am this morning
There is currently an outage affecting our Identity environment. This is impacting the account management portal (accounts.fau.edu) to change your password or activate your account, the transcripts portal, and google workspace.
We are working to restore services.
OIT
We are currently receiving reports of issues connecting to the wireless network, including eduroam. Our Networking team is actively investigating the situation.
OIT will be performing server maintenance from 8:00 p.m. until 9:00 p.m. tonight April 21st. No end user impact is expected as a result of these changes.
Some users may see a “Bad Request” error when trying to change their password. Our team is actively working to resolve this issue. If you experience this issue, please contact the Help Desk at 561-297-3999.
Update 9:49 AM: The issue has been resolved, and password resets are now working as expected. If you continue to receive an error, please contact the Help Desk for assistance.
Today, Friday April 17, Ellucian will be performing a Banner Admin restart at 5:00 PM. Banner Admin will be unavailable for approximately 10–15 minutes during this time.
Office of Information Technology
Florida Atlantic University
OIT is currently performing Banner maintenance. Banner will be unavailable until 8:00 a.m.
We apologize for any inconvenience caused.
Office of Information Technology
Florida Atlantic University
– Update: OIT has completed maintenance.
Monitoring – Mediasite has taken steps to mitigate the delay in channel presentation availability. Presentations should start appearing in their respective channels over the next hour.
We continue to monitor the process.