The Touchnet Transcript issue has now been resolved.
The Touchnet Transcript issue has now been resolved.
We are currently experiencing an issue with the Transcript payment processing through Touchnet credit card system. When paying for your official Transcript, an email with an error is being sent out of a failure. Please hold off at this time on requesting or resubmitting your request. We are currently looking into this and will update once we know more. Sorry for this inconvenience this may cause you.
The Ft. Lauderdale campus network has been restored.
Thank you
We are experiencing a network outage at the FAU Ft. Lauderdale campus. We are working to resolve the issue as soon as possible.
Thank you
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/25/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Shutting down legacy server (Blackboard)
Description of change: OIT will be shutting down the Blackboard webservers that are no longer in use.
Downtime window start: 10:00 AM
Downtime window end: 11:00 AM
Affected services: Blackboard
Expected End-user impact: During this time, no end-user impact is expected.
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Canvas subaccount fix
Description of change: OIT will apply a fix for subaccount query for import into canvas
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Canvas import job
Expected End-user impact: During this time, no end-user impact is expected.
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REDcap upgrade
Description of change: OIT will be upgrading the REDCap data collection tool to the latest long term supported release.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: REDCap
Expected End-user impact: During this time, REDCap will be unavailable.
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Following this weekend’s network updates, the BHRIC Health System is experiencing connectivity issues. Users may have difficulty logging in to VDIs and Servers. The team is working diligently to restore services to normal operation. We will update as progress continues.
The network maintenance scheduled for today has been completed.
OIT will be performing maintenance on core network equipment during the early morning hours of Saturday July 20th and Sunday July 21th. During this time, all network services on the Boca Raton campus will be sporadic or generally unavailable. All services will be restored to full operation before 7:00 a.m. Another notice will be posted if maintenance is concluded early, or if the Sunday maintenance window is no longer needed.
Banner Self-Service will be undergoing emergency maintenance today between 11:30-Noon that requires services to be restarted. Services will return to normal by Noon time.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/18/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Mail Server Configuration Change
Description of change: OIT will be making a change to how email recipients are validated.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 3:00 AM
Affected services: Inbound email, smtp.fau.edu
Affected systems: boc22fortimail01.fau.edu, nwfortimail01.fau.edu
Expected End-user impact: none
Chessboard Certificate Update
Description of change: Update the SSL certificate on chessboard the User Services management tool.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: Password reset tools for user services
Affected systems: chessboard.fau.edu
Expected End-user impact: none
GitLab Certificate Update and Config Changes
Description of change: OIT will be migrating the mail servers that handle smtp.fau.edu to new servers.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: gitlab
Affected systems: gitlab.hpc.fau.edu
Expected End-user impact: Gitlab will be turned off an back on again. Users who have used the scheduler may see their jobs run 45 minutes earlier than expected. We are also changing the default time zone from UTC to America/New_York, this affects times displayed in gitlab UI.
BHRIC certificate updates
Description of change: All SSL certificates used on the BHRIC including, Redcap, VMware, and others will be updated to a new Digicert or LetsEncrypt certificate.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: BHRIC, VMware Horizon, Redcap, VMware Virtual Center
Affected systems: redcap1.fau.edu (letsencrypt), redcap2.fau.edu (letsencrypt), redcapstore.fau.edu (letsencrypt), vhealth.fau.edu (digicert), vhealthon.fau.edu (digicert), boc22-h-hv1.health.ad.fau.edu (digicert), boc22-h-vc1.health.ad.fau.edu (digicert)
Expected End-user impact: Users will need to reconnect to their services when they return to their desks should they be connected to VDI over the evening.
BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: We have series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019. Several servers are upgraded successfully. We would like to continue upgrading all servers in 3/4 servers per batch over next few months.
Downtime window start 7/11/2019 3:00 AM
Downtime window end 7/11/2019 6:00 AM
Affected services: Various services on following servers in health domain: boc22-s-adc1, Boc22-s-ps.med, research-mssqlX, boc22-s-sql
Affected systems: boc22-s-adc1, Boc22-s-ps.med, research-mssqlX, boc22-s-sql
Expected End-user impact: NONE is expected
Touchet Maintenance
Description of change: Migrate Touchnet Payment Transaction web service from Oracle Application Server to Tomcat in order to support Oracle database 12c.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: Touchnet
Affected systems: ctcache1, sctcache2, boc22banxe03, boc22banxe04
Expected End-user impact: Touchnet will be unavailable.
Banner Database Maintenance
Description of change: The production Banner database will be upgraded from Oracle 11gR2 to 12cR2.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: Banner production database and any applications that depend on it. Appworx, Harvest, Workflow, Banner Admin Pages, Banner self-service, Touchnet
Affected systems: bannerprd
Expected End-user impact: Affected services will be down during the time of the maintenance.
Secure file server data migration
Description of change: OIT will be moving the data internally on a secure file server
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: all shares on andisec
Affected systems: andisec
Expected End-user impact: all shares on andisec will be unavailable during the window
Mail Server Upgrade
Description of change: OIT will be replacing current mail gateways with new appliances.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 4:00 AM
Affected services: Inbound mail processing for FAU (Office 365 and Gmail)
Affected systems: New Units:boc22fortimail01.fau.edu, nwfortimail01.fau.edu Old Units: bertx.fau.edu, berty.fau.edu, boc22esa01.fau.edu, nwesa01.fau.edu
Expected End-user impact: Ideally none, however there may be some unintended impact if a configuration is missing/incorrect.
BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: We have series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019. Several servers are upgraded successfully. We would like to continue upgrading all servers in 3/4 servers per batch over next few months.
Downtime window start 7/18/2019 3:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: Various services on following servers in health domain: boc22-s-adc1, Boc22-s-ps.med, research-mssqlX, boc22-s-sql
Affected systems: boc22-s-adc1, Boc22-s-ps.med, research-mssqlX, boc22-s-sql
Expected End-user impact: NONE is expected
Account Self Service Updates
Description of change: Installing patches and updates to backend services. Adding support for Workday Report to Active Directory Group synchronization.
Downtime window start 7/18/2019 5:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, user manager
Affected systems: um.fau.edu
Expected End-user impact: none, requires a rolling restart of services but should not cause any disruption in services.
Updates to HIPAA Onboarding
Description of change: We are making adjustments to correct an issue related to the on boarding process of HIPAA employees. These changes should not effect existing HIPAA users.
Downtime window start 7/18/2019 5:00 AM
Downtime window end 7/18/2019 6:00 AM
Affected services: Database
Affected systems: OIM
Expected End-user impact: This change should correct issues related to passwords synchorzing to newly created HIPAA AD Accounts.
Server Maintenance
Description of change: We will be changing the current www.fau.edu webservers with new webservers that are able to do shibboleth.
Downtime window start 7/18/2019 6:00 AM
Downtime window end 7/18/2019 7:00 AM
Affected services: www.fau.edu website
Affected systems: www.fau.edu webservers
Expected End-user impact: No end user impact expted as these webservers are behind bigip.
AutoAdvisor Maintenance
Description of change: Bug fix to the AutoAdvisor integration that exports to StarFish to include a new population for the General Advisor role.
Downtime window start 7/18/2019 6:45 AM
Downtime window end 7/18/2019 7:00 AM
Affected services: None
Affected systems: AutoAdvisor
Expected End-user impact: None