We are currently experiencing issues with the content explorer component of the VIP document management system. As such, users are unable to load images. Scanning and input should still be functional. Working with vendor for a solution.
We are currently experiencing issues with the content explorer component of the VIP document management system. As such, users are unable to load images. Scanning and input should still be functional. Working with vendor for a solution.
OIT will be performing maintenance on core network equipment during the early morning hours of Saturday July 13th and Sunday July 14th. During this time, all network services on the Jupiter campus will be sporadic or generally unavailable. All services will be restored to full operation before 7:00 a.m. Another notice will be posted if maintenance is concluded early, or if the Sunday maintenance window is no longer needed.
The network maintenance originally scheduled for this weekend in Jupiter has been postponed. The maintenance will now take place sometime in July and a new notice will be posted prior to the maintenance when the dates are finalized.
OIT will be performing upgrades and enhancements to the wireless network segments between 5:00 a.m. and 6:00 a.m. beginning on Monday, July 8 through Wednesday, July 10, and Monday, July 15 through Wednesday, July 17. During the maintenance windows, there will be a 15-20 minute disruption to the FAU wireless networks. Expected campus upgrades are as follows:
Monday, July 8, 2019
Fort Lauderdale, Davie, and Harbor Branch campuses will experience a 15-20 minute disruption to the campus wireless networks.
Tuesday, July 9, 2019
Jupiter campus will experience a 15-20 minute disruption to the campus wireless networks.
Wednesday, July 10, 2019
Security enhancements will be applied to the campus locations listed above. The security enhancements will include a new digital certificate for the fauwpa2 network.
Please note: All fauwpa2 users will be prompted to accept the new digital certificate.
Monday – Wednesday, July 15 – 17, 2019
Portions of the Boca Raton Campus will experience a 15-20 minute disruption to the campus wireless networks. Security enhancements will also be applied during this time. The security enhancements will include a new digital certificate for the fauwpa2 network.
Please note: All fauwpa2 users will be prompted to accept the new digital certificate.
If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Thank you
The Change of Grade workflow process is now available.
Change of Grade workflow process is currently unavailable at this time. We are currently investigating the issue and working to resolve the issue as soon as possible and we appreciate your patience during this time.. We do not currently have an estimated time of resolution (ETR).
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/27/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single Sign On Maintenance to Support WebEx Admin
Description of change: OIT will update the Single Sign On configuration to support WebEx’s new deployment. This is required to support WebEx’s non-standard single sign on setup.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all services which utilize it. This includes but is not limited to: Workday, Canvas, Banner, and MyFAU
Expected End-user impact: During this time, no end-user impact is expected. However, there is a small chance that one or more single sign on servers could stop during this maintenance. If this occurs, users will be redirected to the OIT disaster recovery site. When this occurs some services will momentarily fail to authenticate. It is recommended to try refresh the browser and try again. If the problem persist, try again after the maintenance window. If assistance is needed, please contact the OIT Help Desk 561.297.3999
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Database configuration changes
Description of change: OIT will be making adjustments to the configuration of connections to application databases in preparation of up coming upgrades to database backends. These changes do require a restart the services however no impact to our users is anticipated
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu – Accounts Self Service, User Manager (UM), Financial Aid Course Quiz,
Expected End-user impact: During this time, no end-user impact is expected.
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Account Self Service Updates
Description of change: OIT will be installing patches and updates to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu, User Manager (UM)
Expected End-user impact: During this time, no end-user impact is expected.
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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019. The first server was upgraded successfully. We would like to continue upgrading all servers in 3/4 servers per batch over next few months. This will be the 5th batch.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services that resides on the Jupiter Health domain
Expected End-user impact: During this time, no end-user impact is expected
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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019. The first server was upgraded successfully. We would like to continue upgrading all servers in 3/4 servers per batch over next few months. This will be the 5th batch.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services that resides on the Boca Health domain
Expected End-user impact: During this time, no end-user impact is expected
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OIT will be performing maintenance on core network equipment during the early morning hours of Saturday June 29th and Sunday June 30th. During this time, all network services on the Jupiter campus will be sporadic or generally unavailable. All services will be restored to full operation before 7:00 a.m. Another notice will be posted if maintenance is concluded early, or if the Sunday maintenance window is no longer needed.
Banner Self-Service will be undergoing emergency maintenance today at 12:30pm that requires services to be restarted. Services will return to normal by 1pm.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/20/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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WebFOCUS Server Maintenance
Description of change: OIT will be applying the Webfocus upgrade 8.2.4
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: WebFOCUS/Leap Ahead Production environment.
Affected systems: IBI servers
Expected End-user impact: During this time, WebFOCUS, MyBits, and the Lead Ahead production environment will be unavailable at times.
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DR Password Change Support
Description of change: OIT will be adding disaster recovery support for password reset to backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: accounts.fau.edu – account self service
Affected systems: OIM servers
Expected End-user impact: During this time, no end-user impact is expected. These services are only active in a disaster recovery scenario.
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Additional Orgs Added to HIPAAA Worker Report
Description of change: OIT will be applying a change to include automated provisioning and deprovisioning of HIPAA Employees in Health and Wellness / Counseling & Psychological Services , IBRAIN orgs.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Identity Management
Affected systems: Snaplogic, Oracle Identity Management System
Expected End-user impact: During this time, no end-user impact is expected.
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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019. The first server was upgraded successfully. We are continuing to upgrade all servers in 3/4 servers per batch over next few months. This will be the 4th batch.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services in health domain
Affected systems: Jupiter Health servers
Expected End-user impact: During this time, no end-user impact is expected
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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT has a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019. Several servers are upgraded successfully. We are continuing to upgrade all servers in 3/4 servers per batch over next few months.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services on following servers in health domain
Affected systems: Boca Health servers
Expected End-user impact: During this time, no end-user impact is expected.
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Users have reported that issues enrolling and activating MFA/2Factor on their user accounts. We have tracked the issue down and will be fixing it between 9 pm and 9:30 pm June 16, 2019. During this period both the student and employee enrollment applications will be offline.