[RESOLVED] TouchNet Systems Maintenance, Wed. June 12th from 3:00AM to 7:00AM

Posted on June 12, 2019 at 7:07 am by bkenney

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 06/12/2019

This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.

We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.

You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.

Posted in Uncategorized

Wireless network upgrades on July 8 – 10 and July 15 – 17 between 5:00 am and 6:00 am

Posted on June 11, 2019 at 9:32 am by ken

OIT will be performing upgrades and enhancements to the wireless network segments between 5:00 a.m. and 6:00 a.m. beginning on Monday, July 8 through Wednesday, July 10, and Monday, July 15 through Wednesday, July 17. During the maintenance windows, there will be a 15-20 minute disruption to the fau, fauwpa2, fauguest, and eduroam wireless networks. Expected campus upgrades are as follows:

Monday, July 8: Fort Lauderdale, Davie, and Harbor Branch campuses will experience a 15-20 minute disruption to the campus wireless networks.
Tuesday, July 9: Jupiter campus will experience a 15-20 minute disruption to the campus wireless networks.
Wednesday, July 10: Security enhancements will be applied to the campus locations listed above. The security enhancements will include a new digital certificate for the fauwpa2 network. All users will be prompted to accept the new certificate.

Monday – Wednesday, July 15 – 17: Portions of the Boca Raton Campus will experience a 15-20 minute disruption to the campus wireless networks. Security enhancements will also be applied during this time. The security enhancements will include a new digital certificate for the fauwpa2 network. All users will be prompted to accept the new certificate.

If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

TouchNet Systems Maintenance, Wed. June 12th from 3:00AM to 7:00AM

Posted on June 10, 2019 at 11:15 am by bkenney

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 06/12/2019

This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.

We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.

Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems

[RESOLVED] Owldone Unavailable

Posted on June 6, 2019 at 7:55 am by ann

Update: The issue with Owldone has been resolved and is now available again. We thank you for your patience during this time.

OIT

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We are currently experiencing some issues with Owldone and the application is currently unavailable. We are working to resolve the issue as soon as possible and we appreciate your patience during this time.

OIT

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. June 6 from 3:00AM to 7:00AM

Posted on June 5, 2019 at 8:32 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/06/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT will be upgrading a series of Windows servers on BOCA RATON and JUPITER cloud platforms running Windows 2012 R2. These servers will be upgraded to Windows 2019. This is the 2nd batch of upgrades.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services on following servers in health domain
Affected systems: Various health servers
Expected End-user impact: During this time, no end-user impact is expected

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Server Maintenance
Description of change: OIT will be changing the network address for a server.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: VIP file shares
Affected systems: VIP server
Expected End-user impact: During this time, end users will not be able to connect to the VIP file share.

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Oracle Server Maintenance
Description of change: OIT will be applying the Oracle Upgrade 12cR2 to IEAP production database
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: IEAP production environment. Webfocus won’t be able to connect to the IEAP database.
Affected systems: odsprod
Expected End-user impact: Services that listed above will be unavailable at times during the maintenance window.

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Posted in Banner and Admin Systems, Educational Technologies, Email, Systems

[Resolved] – Banner Administrative Forms are experiencing issues loading

Posted on June 3, 2019 at 4:54 pm by bkenney

Please close and reopen your browser and start a new Banner session.

Banner Administrative forms are experiencing issues loading at this time. We are currently investigating this issue and will update this notice as we know more.

Sorry for this inconvenience.

OIT AS production support.

Posted in Banner and Admin Systems, Uncategorized

Resolved – Banner Administrative Forms are experiencing issues loading

Posted on June 3, 2019 at 4:15 pm by bkenney

Resolved – Please log out and start a new session into Banner.

Banner Administrative forms are experiencing issues loading at this time. We are currently investigating this issue and will update this notice as we know more.

Sorry for this inconvenience.

OIT AS production support.

Posted in Banner and Admin Systems, Uncategorized

[RESOLVED] Starfish – Down

Posted on May 31, 2019 at 7:56 am by delgado

Starfish is currently down and we are working with Hobsons to resolve the issue.

Posted in Uncategorized

Resolved: Frevvo offline

Posted on May 30, 2019 at 6:52 am by rresnick

The University forms server (Frevvo) maintenance is running long and is currently offline. We will update this message once an hour with updates.

This issue has been resolved as of 8:05 am.

Posted in Banner and Admin Systems, Educational Technologies, Systems, Workday

OIT Systems Maintenance, Thurs. May 30 from 3:00AM to 7:00AM

Posted on May 28, 2019 at 10:40 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/30/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Account Self Service
Description of change: OIT will be upgrading and patching services related to account management, this includes fixing FAUNet ID lookup function to support special characters in names, auto-provision Affiliates and assign Znumbers. Additional changes will be non-user impacting and effect backend services.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Account Self Service
Affected systems: Accounts Self-Service portal, User Management (UM), OIM servers
Expected End-user impact: During this time, no end-user impact is expected.

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Webserver maintenance
Description of change: OIT will be adding a new webserver into rotation for the fau website to handle shibboleth requests.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: www.fau.edu
Affected systems: www.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.

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CourseLeaf Section Scheduler software upgrade
Description of change: OIT will upgrade the CourseLeaf Section Scheduler (CLSS). CourseLeaf Section Scheduler (CLSS) streamlines how colleges and universities determine their class offerings each term – everything from inputting, editing, validating, approving, and updating the course offerings.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: CourseLeaf Section Scheduler
Affected systems: Banner Student
Expected End-user impact: During this time, no end-user impact is expected.

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Testing Center Single Sign On Maintenance
Description of change: OIT will update the single sign on system to improve the user experience in the testing center.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Single Sign On and all dependent services
Affected systems: Shibboleth servers
Expected End-user impact: During this time, no end-user impact is expected. After the change, the single sign on system will not prompt for 2Factor when users access Canvas from the testing center.

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BHRIC Servers upgrade from Windows 2012R2 to Windows 2019
Description of change: OIT will upgrade a series of Windows servers on BOCA RATON and JUPITER cloud platforms from Windows 2012 R2 to Windows 2019.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Various services on servers in health domain
Affected systems: Jupiter servers
Expected End-user impact: During this time, no end-user impact is expected.

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Authentication service migration
Description of change: OIT will be migrating some systems responsible for authentication to a newer version
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: SSO, ADFS, all Office 365 services, College of Business web sites
Affected systems: Boca ADFS servers
Expected End-user impact: During this time, no end-user impact is expected.

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Frevvo 7.4.13 Update
Description of change: OIT will update Frevvo Prod (form server) to version 7.1.13
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Frevvo form server
Affected systems: Frevvo
Expected End-user impact: During this time, Frevvo will be unavailable.

Posted in Banner and Admin Systems, Email, Systems