Cisco Finesse Call Centers Unavailable

Cisco Finesse call centers are currently unavailable. Users are unable to sign-in to the system. We are investigating and will post an update as soon as possible. 

We apologize for the inconvenience.

OIT

Posted in Network and Telecom, Systems, Uncategorized

[Resolved] Mediasite playback

Mediasite is aware of issues impacting video playback in the Video Cloud environment. Mitigation steps have been taken, and there has been no occurrence of the issue over the past several hours. Playback is currently functioning normally at this time.

Posted in Lecture Capture

[RESOLVED] Banner Admin Issues

We are experiencing issues with Banner Admin currently. The forms are not being loaded. We are looking at the issue now.

Posted in Banner and Admin Systems

[RESOLVED] Zoom: Multiple Services

Yesterday’s service degradation appears to have been mitigated, although Zoom is still reporting sluggishness with Zoom Whiteboards.

Posted in Lecture Capture

[RESOLVED] Zoom Cloud Recording Processing Delays

Zoom has resolved the issue, and the older recordings are now processing successfully.

Posted in Video Conferencing

Zoom: Multiple Services

Zoom has identified service degradation over multiple services and is working on a resolution.

Posted in Canvas / LMS, Video Conferencing

Zoom Cloud Recording Processing Delays

Zoom is currently investigating Cloud Recording Processing Delays

Posted in Video Conferencing

Resolved – Banner Admin Issues

Banner Admin service has been restored.

We are experiencing issues with Banner Admin currently. The forms are not being loaded and some users are reporting the following message: Authentication Failed – Error in Banner Admin service. We are looking at the issue now.

Posted in Uncategorized

Resolved – Banner Registration Intermittent Issues

We have removed a server that was having issues serving the Registration application. Students should not have issues connecting to Registration now.

We are having intermittent issues with Banner Registration currently. We have identified the problem and we are implementing a solution currently. If a Student receives an error while trying to Register, please just close out your browser and try again. We will provide an update once fully resolved.

Posted in Uncategorized

Banner Maintenance

OIT will be performing Banner maintenance tomorrow, Thursday, July 31, from 12:00 a.m. to 7:00 a.m. During this time, Banner will be unavailable.

We apologize for any inconvenience caused.

Office of Information Technology
Florida Atlantic University

Posted in Banner and Admin Systems