Our service provider AT&T is currently experiencing a widespread outage which is affecting phone and internet service. On campus phones, as well as AT&T cell phones may be affected. They are working to resolve and we will update as we receive additional information.
OIT
Incident resolved
This incident has been resolved.
New incident: Investigating
Zoom is currently investigating an issue where some users are intermittently unable to view their list of cloud recordings in their web portal. The recordings are not impacted or erased. Some users are just unable to see them at this time.
While Zoom works to resolve this issue, Zoom recommend impacted users refresh their browser, which may allow them to see their recordings.
OIT will be performing upgrades and enhancements to several FAU network segments between 11:00 p.m. on January 31 and 1:00 a.m. on February 1. During the maintenance window, there may be a 5 minute disruption to the campus networks.
If you experience any difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Thank you
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/07/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Database Maintenance
Description of change: OIT will be performing storage maintenance on the boc22mssqloit3 Microsoft SQL Cluster. Databases located on CIFS shares will be moved to iSCSI.
Downtime window start: 1/7/2021 3:00 AM
Downtime window end: 1/7/2021 7:00 AM
Affected services: The following databases on the boc22mssqloit3 cluster will be offline for a short period while moved:
collegeexpo_prod, eCollege, EMS, EMS_Master, FacStaffAlert, FAU_CIG, fsaATLAS, grantsERA, GRAS, inauguration, Master_Calendar, Medicine, onbase_prod, orinoco_base, orinoco_directory, orinoco_esig, orinoco_flow, orinoco_hr, owlcard, owlcard_test, PrivateEyeProd, PrivateEyeTest, ServiceAwards, SOFTLIC, TechFee, ThirdPartyAlert, Transients, VPAS
Expected end-user impact: During this time, services connecting to the databases listed above may go offline or need to be restarted during the maintenance.
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Server Maintenance
Description of change: OIT is making changes to enhance the security of FAU’s main website (www.fau.edu)
Downtime window start: 1/7/2021 5:00 AM
Downtime window end: 1/7/2021 5:30 AM
Affected services: primary FAU website (www.fau.edu)
Expected end-user impact: During this time, no end-user impact is expected. After the change, users will be forced to load www.fau.edu via https only
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The Starfish system is currently not displaying any connections including advisors and advising offices for students. The problem is being investigated and will update when we have more information.
The Office of Information will be updating the COVID-19 Health Check-in which is displayed when users login to Canvas and Workday. This upgrade will occur at 8 pm and last until 8:15 pm.
While not expected some users may have difficulty logging in and updating their health status during this time. If you have any trouble please try again after 8:15 pm.
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Storage Maintenance
Description of change: OIT will be performing maintenance on some backend storage.
Downtime window start: 12/22/2020 4:30 AM
Downtime window end: 12/22/2020 6:30 AM
Affected services: No downtime expected but there is a potential to affect:
All services dependent on NetApp storage, including major ones like:
all VM’s on Hyper-V
all VM’s on VMware
Some of the major services, but not limited to are:
Banner
OIM
Andi Shares
Ibiweb
MSSQL databases and services dependent on those
Network Registration
Grouper
Owlapp
Edocs
Papercut
…
The two Cluster switches will be upgraded, one at a time. VM hosts may see a pause in data transfer while volumes are failing over and back.
Expected End-user impact: During this time, no end-user impact is expected.
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Storage Maintenance
Description of change
OIT will be performing maintenance on some backend storage.
Downtime window start: 12/23/2020 3:30 AM
Downtime window end: 12/23/2020 6:30 AM
Affected services: No downtime expected but there is a potential to affect
All services dependent on NetApp storage, including major ones like:
all VM’s on Hyper-V
all VM’s on VMware
Some of the major services, but not limited to are:
Banner
OIM
Andi Shares
Ibiweb
MSSQL databases and services dependent on those
Network Registration
Grouper
Owlapp
Edocs
Papercut
…
The Cluster Update Wizard installs the Data ONTAP non-disruptively by performing a rolling upgrade, but VM hosts may see a pause in data transfer while a node is failing over and back.
Expected End-user impact: During this time, no end-user impact is expected.
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Update from Google:
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The problem with Gmail has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.
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We have recieved multiple reports of being unable to email gmail users. Google status does show they are currently experiencing a disruption with their gmail services.
We will continue to monitor and update as we receive additional information.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/17/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Voice Server Maintenance
Description of change: OIT will be upgrading the software on the voice servers.
Downtime window start: 12/17/2020 7:00 PM
Downtime window end: 12/18/2020 3:00 AM
Affected services: Desk Phone Connectivity
Expected End-user impact: During this time, some phones may lose connectivity for 10-30 seconds while they switch to the backup servers.
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Database Maintenance
Description of change: OIT will be performing storage maintenance on the boc22mssqlfau2 Microsoft SQL Cluster. Databases located on CIFS shares will be moved to iSCSI.
Downtime window start: 12/17/2020 3:00 AM
Downtime window end: 12/17/2020 7:00 AM
Affected services: The following databases on the boc22mssqlfau2 cluster will be offline for a short period while moved:
InternationalServices
COE Production
COE Development
propel
PSLA
ITNClient0310_samp
ITNCommon
ITNClient0310_prod
USA
FabLab
StudentAffairsDB
BDRegistrar
Expected End-user impact: During this time, services connecting to the databases listed above may go offline or need to be restarted during the maintenance.
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Client Configuration Change
Description of change: OIT will be making a change to which computers receive VPN settings.
Downtime window start: 12/17/2020 5:00 AM
Downtime window end: 12/17/2020 5:00 AM
Affected services: Group Policy
Expected End-user impact: During this time, no end-user impact is expected.
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Research Computing Scheduler Upgrade
Description of change: Research Computing will be upgrading the scheduler used to control jobs on the cluster. This upgrade should resolve several problems preventing GUI and MPI applications from running correctly.
Downtime window start: 12/17/2020 8:00 AM
Downtime window end: 12/17/2020 5:00 PM
Affected services: Research Computing Cluster
Expected End-user impact: During this time, the cluster will be offline while we apply this update to all compute nodes, login nodes, images, and dependent services.
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Update applicant’s email on UG Application
Description of change: OIT will enable a new Appworx job for the Admissions Office to manually update an applicant’s email address on their UG application.
Downtime window start: 12/17/2020 3:00 AM
Downtime window end: 12/17/2020 7:00 AM
Affected services: None
Expected End-user impact: During this time, no end-user impact is expected.
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Snaplogic upgrade
Description of change: OIT will upgrade Snaplogic to the newest version
Downtime window start: 12/17/2020 12:00 AM
Downtime window end: 12/17/2020 5:00 AM
Affected services: All Snaplogic pipelines
Expected End-user impact: During this time, no end-user impact is expected.
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