OIT will be performing network maintenance on the HBOI and Davie campuses from 12:00 a.m. until 2:00 a.m. on Monday March 7th. During this time the affected campuses will experience a short network disruption lasting a few minutes.
OIT will be performing network maintenance on the HBOI and Davie campuses from 12:00 a.m. until 2:00 a.m. on Monday March 7th. During this time the affected campuses will experience a short network disruption lasting a few minutes.
When using the in-room computers in Boca classrooms, some instructors may experience a Zoom issue that causes their session to end prematurely.
*This is not affecting all users/classrooms.* We have identified the issue and are working towards a resolution.
If you are in a physical classroom and experience any issues with Zoom, please report the problem to the AV Support team via the phone number listed in the classroom or by submitting one of the Help Desk requests linked here. Then, try a temporary workaround by either restarting your computer and disabling Zoom’s “hardware acceleration” settings OR by using Webex or Microsoft Teams.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 0/0/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Upgrade
Description of change: OIT is performing an upgrade on a data storage server that may affect some FAU websites on www.fau.edu.
Downtime window start 3/3/2022 3:00 AM
Downtime window end 3/3/2022 7:00 AM
Affected services: Some webpages on www.fau.edu. Any other service that depends on mysql01 data storage server.
Expected End-user impact: Some users may be unable to load websites or services that depend on the data storage server
MYFAU Update
Description of change: The MYFAU mobile app will be be undergoing routine maintenance.
Downtime window start 3/3/2022 6:00 AM
Downtime window end 3/3/2022 6:00 AM
Affected services: MYFAU iOS & Android App
Expected End-user impact: No downtime is anticipated but users will be prompted to download a new version of the iOS FAU Mobile App.
Email SPAM filter configuration change
Description of change: OIT will be changing the SPAM policy for 365 users
Downtime window start 3/3/2022 5:00 AM
Downtime window end 3/3/2022 5:05 AM
Affected services: Exchange Online
Expected End-user impact: No downtime is expected. After the change, only high confidence SPAM will be sent to the user’s Junk Mail folder. Mail with a lesser confidence SPAM level will be delivered to the user’s inbox.
https://vhealth.fau.edu is currently offline due to an VMware error that occurred while applying updates. We are currently on the phone with VMware attempting to resolve the issue but do not expect it to be online by 8 am. At this time users should connect to https://vhealthon.fau.edu to connect to the BHRIC Virtual Desktops. We are working with the firewall team to make sure all users have access to this URL.
On Friday, February 25, 2022, Filelocker will be no longer available.
Please use Microsoft OneDrive to share files securely.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/24/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Authentication Configuration Change
Description of change: OIT will be making a change to authentication requirements for certain users.
Downtime window start 2/24/2022 8:00 AM
Downtime window end 2/24/2022 8:00 AM
Affected services: Access to Office 365
Expected End-user impact: This will only impact OIT staff. OIT staff will need to re-authenticate to Office 365 applications to acquire a new token.
HPC Cluster Slurm Upgrade
Description of change: OIT will upgrade the HPC Clusters’ queuing system Slurm. There will be no downtime during this update.
Downtime window start 2/24/2022 6:00 AM
Downtime window end 2/24/2022 7:00 AM
Affected services: KOKO HPC Cluster, OnDemand, Jupyter Notebooks, Galaxy
Expected End-user impact: None expected, this upgrade will not cause any downtime.
BHRIC VMware maintenance
Description of change: BHRIC VMware will be undergoing maintenance
Downtime window start 2/24/2022 3:00 AM
Downtime window end 2/24/2022 5:00 AM
Affected services: BHRIC VMWare, vhelath, vheatlhon
Expected End-user impact: During the upgrade, BHRIC VMware, vhealth.fau.edu and vhealth.fau.edu on will be unavailable.
BHRIC storage maintenance
Description of change: OIT will be performing maintenance of the BHRIC storage system
Downtime window start 2/24/2022 2:00 AM
Downtime window end 2/24/2022 6:00 AM
Affected services: BHRIC VMWare VDI
Expected End-user impact: No end-user impact is expected during this upgrade
The issue with MyOpenMath is resolved. Students should now be able to access MyOpenMath assignments through Canvas.
Users trying to access MyOpenMath assignments through Canvas are currently experiencing errors. This issue is being assessed by MyOpenMath. We are posting updates as we get more news. Thank you for your patience!
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/17/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
Description of change: OIT will be migrating the Oracle Identity Manager services to new hosts during this maintenance window.
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 7:00 AM
Affected services: Oracle Identity Manager (OIM)
Expected End-user impact: OIM will be down for a period of time during the window. During this time, services such as account claiming, password reset, account provisioning will be unavailable.
Service enhancement
Description of change: OIT will be performing a service enhancement for Malwarebytes clients.
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 4:00 AM
Affected services: Malwarebytes cloud clients.
Expected End-user impact: After the change users will no longer be able to remove the Malwarebytes cloud client without a password.
Server Maintenance
Description of change: OIT will be migrating the WebFOCUS services to a new host during this maintenance window.
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 7:00 AM
Affected services: WebFOCUS/Report Caster
Expected End-user impact: WebFOCUS and Report Caster will be unavailable for a short period during the maintenance window.
BHRIC storage maintenance
Description of change: OIT will be performing maintenance of the BHRIC storage system
Downtime window start 2/17/2022 3:00 AM
Downtime window end 2/17/2022 6:00 AM
Affected services
BHRIC VMWare VDI
Expected End-user impact: There should be no downtime for users during this upgrade
Redcap storage Maintenance
Description of change: OIT will be performing REDCAP storage maintenance
Downtime window start 2/17/2022 2:00 AM
Downtime window end 2/17/2022 2:30 AM
Affected services: REDCap
Expected End-user impact: During this time users will not be able to save reports or download data from REDCap
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/10/2022 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Upgrades
Description of change: OIT is upgrading network infrastructure servers (DHCP) to comply with security requirements.
Downtime window start 2/10/2022 3:00 AM
Downtime window end 2/10/2022 7:00 AM
Affected services: Connectivity to the internet for desktops without static IP addresses
Expected End-user impact: Minimal user impact is expected as attempts will be made to copy lease information over to the new servers
Student Information System (Banner) Maintenance
Description of change: OIT is upgrading the student information system (Banner)
Downtime window start 2/10/2022 2:00 AM
Downtime window end 2/10/2022 7:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: The student information system, Banner, will be unavailable during the installation of the new release code.
The Undergraduate Application (UG APP) will be unavailable to Faculty, Staff and Students starting Friday, February 11th at 7:00AM until 8:00AM. During this maintenance period users will not be able to load the UG APP. Students with applications in progress will be able to re-login once the maintenance is completed, and will not lose any of their application information.